Grace Petrille
Naperville,IL
Summary
Over the years I have developed exceptional customer service and communication skills in dynamic and fast-paced environment. I exceed at managing guest interactions and ensuring seamless performances while maintaining welcoming atmosphere. I am looking to enhance and work into the new fields where these transferable skills can contribute to customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lifeguard and Assistant Manager
Pool Guards Inc.
05.2023 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
To-Go Host
Texas Roadhouse
01.2024 - 06.2024
- Handled high-pressure situations with composure, effectively managing unexpected events during busy shifts.
- Answered customer questions about hours, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Metea Valley
Aurora, IL05-2024
Business
University of Iowa
Iowa City, IA05-2028
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- CPR and AED training
- Exceptional customer service
Certification
- First Aid/CPR Certified
Timeline
To-Go Host
Texas Roadhouse
01.2024 - 06.2024
Lifeguard and Assistant Manager
Pool Guards Inc.
05.2023 - 09.2024
High School Diploma -
Metea Valley
Business
University of Iowa
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