Grace Pickett
Arcadia,IN
Summary
Operations professional poised to bring value to dynamic team. Leveraged past experiences to improve workflow and operational efficiency while maintaining high standards. Known for collaborative approach and adaptability, consistently delivering results under changing conditions. Proficient in process improvement and problem-solving.
Overview
11
11
years of professional experience
Work History
Operations Support Specialist
Lunnar Companies
03.2024 - Current
- Create approx. 5 takeoffs a day for the field to provide the tonnage of concrete needed.
- Coordinated with builders and internally to monitor any upcoming changes.
- Managed any incremental purchase orders.
- Learn to read construction plans and do my work from those.
- Updated the schedule when changes occurred.
- Educated new employees on company procedure.
Caretaker
Magnolia Home Health Care
12.2022 - 02.2024
- Wide experience in assisting the elderly and disabled.
- Ability to maintain all safety procedures.
- Organized transportation for clients.
- Providing companionship.
- Assisting with daily activities.
- Maintained required records of work hours, budgets and payrolls.
Customer Service Representative
Greencycle of Indiana
03.2017 - 05.2021
- Answered 30+ phone calls daily.
- Prepared end of month statements.
- Assisted customers with questions regarding products and delivery options.
- Planned daily mulch and stone delivery schedules.
- Dispatched drivers
- Called customers with follow up surveys.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Key Holder
Dollar General
01.2015 - 01.2017
- Open and closing of store.
- Oversee store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Checking in vendors.
- Overseeing and training employees.
- Assisting in returns and refunds.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Diploma -
Hamilton Heights Highschool
Arcadia01.2015
Skills
- Ability to operate and understand personal computer functions and company utilized software
- Standard Office Policies
- Date Entry
- Word
- Excel
- Communication Skills
- Organizational Skills
- Detail Oriented
- Problem Solving
- Assignar
- STACK
- Multitasking Abilities
Timeline
Operations Support Specialist
Lunnar Companies
03.2024 - Current
Caretaker
Magnolia Home Health Care
12.2022 - 02.2024
Customer Service Representative
Greencycle of Indiana
03.2017 - 05.2021
Key Holder
Dollar General
01.2015 - 01.2017
Diploma -
Hamilton Heights Highschool
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