Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager

Grace Pilkaitiene

Hollywood,Florida

Summary

  • Operational Leadership
  • Oversee daily operations of the restaurant to ensure efficiency and quality service.
  • Coordinate with kitchen and front-of-house staff for seamless service delivery.
  • Implement standard operating procedures (SOPs) to maintain high service standards.
  • Staff Management
  • Recruit, hire, and train staff, ensuring they meet the restaurant’s standards.
  • Develop and maintain a positive work environment that fosters teamwork.
  • Conduct performance evaluations and provide ongoing training and development.
  • Financial Management
  • Manage the restaurant's budget, forecasting revenue and expenses accurately.
  • Monitor and control inventory, ordering supplies as needed while minimizing waste.
  • Analyze financial reports to make informed business decisions and improve profitability.
  • Guest Service
  • Ensure exceptional service and dining experiences for all guests.
  • Address guest complaints and feedback promptly and effectively.
  • Develop programs to enhance guest loyalty and repeat business.
  • Marketing and Promotion
  • Collaborate with the marketing team to develop promotional campaigns and events.
  • Maintain a strong online presence, including social media and review management.
  • Networking with local businesses and organizations to boost visibility and partnerships.
  • Compliance and Safety
  • Ensure compliance with health, safety, and sanitation regulations.
  • Conduct regular inspections and audits of the restaurant to maintain standards.
  • Train staff on health and safety protocols and emergency procedures.
  • Menu Development
  • Collaborate with chefs to develop seasonal menus and special offerings.
  • Monitor food quality, presentation, and costs to ensure profitability.
  • Stay updated on industry trends, incorporating them into the menu as appropriate.
  • Reporting and Analysis
  • Prepare regular reports on financial performance, guest satisfaction, and operational efficiencies.
  • Analyze sales trends and adjust strategies to maximize revenue.
  • Provide feedback to the ownership on operational performance and improvement areas.
  • Community Engagement
  • Participate in community events and establish relationships with local organizations.
  • Promote the restaurant's commitment to sustainability and local sourcing.
  • Engage in charitable activities or partnerships that align with the restaurant's values.
  • Strategic Planning
  • Develop long-term goals and strategic plans to enhance the restaurant’s growth.
  • Evaluate performance metrics to steer operational improvements.
  • Track and assess competition to maintain a competitive edge in the market.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Tatiana Restaurant & Nightclub
02.2010 - 04.2023
  • Managed the daily operations of a team of 100 employees, which included chefs, servers, front-of-house staff, bar personnel, and performers
  • Streamlined recruitment processes, yielding a substantial 40% increase in retention rates
  • Implemented strategic initiatives resulting in a 20% increase in revenue and a 30% improvement in guest satisfaction scores
  • Established and managed social media accounts on platforms like Facebook and Instagram to enhance marketing efforts
  • Successfully planned and managed budgets for various events, including weddings, concerts, and large-scale parties
  • Supervised day-to-day bar operations and effectively managed liquor inventory
  • Proficiently managed reservations, ensuring optimal seating arrangements and guest satisfaction

Tatiana Restaurant and Night Club

Manager
06.2007 - 01.2010

Shift Leader

The Cheesecake Factory
03.2005 - 05.2007
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Server / Manager Assistant

Mama Mia’s
02.2003 - 03.2005
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Education

Associate of Science - Business Administration

Broward College
Davie, FL
02.2005

Skills

  • Leadership
  • Crisis Management
  • Customer service
  • Wine and Beverage Knowledge
  • Marketing and Promotion
  • Vendor Management
  • Time Management
  • Adaptability

Certification

  • ServSafe Food Safety Manager Certification, 2020
  • Tax Preparer Certification, 2009

Languages

English
Full Professional
Russian
Full Professional
Lithuanian
Native or Bilingual

Timeline

General Manager

Tatiana Restaurant & Nightclub
02.2010 - 04.2023

Tatiana Restaurant and Night Club

Manager
06.2007 - 01.2010

Shift Leader

The Cheesecake Factory
03.2005 - 05.2007

Server / Manager Assistant

Mama Mia’s
02.2003 - 03.2005

Associate of Science - Business Administration

Broward College
Grace Pilkaitiene