Grace Pilkaitiene
Hollywood,Florida
Summary
- Operational Leadership
- Oversee daily operations of the restaurant to ensure efficiency and quality service.
- Coordinate with kitchen and front-of-house staff for seamless service delivery.
- Implement standard operating procedures (SOPs) to maintain high service standards.
- Staff Management
- Recruit, hire, and train staff, ensuring they meet the restaurant’s standards.
- Develop and maintain a positive work environment that fosters teamwork.
- Conduct performance evaluations and provide ongoing training and development.
- Financial Management
- Manage the restaurant's budget, forecasting revenue and expenses accurately.
- Monitor and control inventory, ordering supplies as needed while minimizing waste.
- Analyze financial reports to make informed business decisions and improve profitability.
- Guest Service
- Ensure exceptional service and dining experiences for all guests.
- Address guest complaints and feedback promptly and effectively.
- Develop programs to enhance guest loyalty and repeat business.
- Marketing and Promotion
- Collaborate with the marketing team to develop promotional campaigns and events.
- Maintain a strong online presence, including social media and review management.
- Networking with local businesses and organizations to boost visibility and partnerships.
- Compliance and Safety
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular inspections and audits of the restaurant to maintain standards.
- Train staff on health and safety protocols and emergency procedures.
- Menu Development
- Collaborate with chefs to develop seasonal menus and special offerings.
- Monitor food quality, presentation, and costs to ensure profitability.
- Stay updated on industry trends, incorporating them into the menu as appropriate.
- Reporting and Analysis
- Prepare regular reports on financial performance, guest satisfaction, and operational efficiencies.
- Analyze sales trends and adjust strategies to maximize revenue.
- Provide feedback to the ownership on operational performance and improvement areas.
- Community Engagement
- Participate in community events and establish relationships with local organizations.
- Promote the restaurant's commitment to sustainability and local sourcing.
- Engage in charitable activities or partnerships that align with the restaurant's values.
- Strategic Planning
- Develop long-term goals and strategic plans to enhance the restaurant’s growth.
- Evaluate performance metrics to steer operational improvements.
- Track and assess competition to maintain a competitive edge in the market.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Tatiana Restaurant & Nightclub
02.2010 - 04.2023
- Managed the daily operations of a team of 100 employees, which included chefs, servers, front-of-house staff, bar personnel, and performers
- Streamlined recruitment processes, yielding a substantial 40% increase in retention rates
- Implemented strategic initiatives resulting in a 20% increase in revenue and a 30% improvement in guest satisfaction scores
- Established and managed social media accounts on platforms like Facebook and Instagram to enhance marketing efforts
- Successfully planned and managed budgets for various events, including weddings, concerts, and large-scale parties
- Supervised day-to-day bar operations and effectively managed liquor inventory
- Proficiently managed reservations, ensuring optimal seating arrangements and guest satisfaction
Tatiana Restaurant and Night Club
Manager
06.2007 - 01.2010
Shift Leader
The Cheesecake Factory
03.2005 - 05.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Server / Manager Assistant
Mama Mia’s
02.2003 - 03.2005
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Associate of Science - Business Administration
Broward College
Davie, FL02.2005
Skills
- Leadership
- Crisis Management
- Customer service
- Wine and Beverage Knowledge
- Marketing and Promotion
- Vendor Management
- Time Management
- Adaptability
Certification
- ServSafe Food Safety Manager Certification, 2020
- Tax Preparer Certification, 2009
Languages
English
Full Professional
Russian
Full Professional
Lithuanian
Native or Bilingual
Timeline
General Manager
Tatiana Restaurant & Nightclub
02.2010 - 04.2023
Tatiana Restaurant and Night Club
Manager
06.2007 - 01.2010
Shift Leader
The Cheesecake Factory
03.2005 - 05.2007
Server / Manager Assistant
Mama Mia’s
02.2003 - 03.2005
Associate of Science - Business Administration
Broward College