General Manager
Tatiana Restaurant & Nightclub
02.2010 - 04.2023
- Managed the daily operations of a team of 100 employees, which included chefs, servers, front-of-house staff, bar personnel, and performers
- Streamlined recruitment processes, yielding a substantial 40% increase in retention rates
- Implemented strategic initiatives resulting in a 20% increase in revenue and a 30% improvement in guest satisfaction scores
- Established and managed social media accounts on platforms like Facebook and Instagram to enhance marketing efforts
- Successfully planned and managed budgets for various events, including weddings, concerts, and large-scale parties
- Supervised day-to-day bar operations and effectively managed liquor inventory
- Proficiently managed reservations, ensuring optimal seating arrangements and guest satisfaction