Summary
Overview
Work History
Education
Skills
Timeline
Generic
Grace Piscitelli

Grace Piscitelli

Jersey City

Summary

Dynamic and dedicated professional with a proven track record at Petsmart, excelling in customer engagement and staff training. Recognized for enhancing customer satisfaction through tailored grooming services and fostering a positive team environment. Strong problem-solving skills and attention to detail drive operational success and employee development.

Overview

8
8
years of professional experience

Work History

DST

Petsmart
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Facilitated virtual, in-person and blended learning sessions.
  • Enforced safety procedures and protocols among staff and students to maximize safety.

Pet Salon Leader

Petsmart
10.2022 - 01.2025
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Oversaw staff recruitment, training, and retention efforts to build a cohesive and talented team of professionals.
  • Conducted regular performance reviews for continuous improvement of staff skills and overall salon operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Pet Salon Leader

Petsmart
10.2016 - 09.2022

Education

Associate of Science - Accounting

Centenary College
Hackettstown, NJ
05-2010

Skills

  • Friendly, positive attitude
  • Customer Engagement
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliable and Accountable
  • Organizational skills
  • Staff training and development
  • Policy implementation
  • Strong Communication Skills

Timeline

DST

Petsmart
01.2025 - Current

Pet Salon Leader

Petsmart
10.2022 - 01.2025

Pet Salon Leader

Petsmart
10.2016 - 09.2022

Associate of Science - Accounting

Centenary College

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Grace Piscitelli