Grace Potter
Punta Gorda,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Office Manager
Rapha Health And Wellness
Punta Gorda , FL
02.2020 - Current
- Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Managed incoming and outgoing customer calls, average of 40 calls per day, resolving customer complaints, and keeping customer relationships.
Customer Service Representative
Rapha Health And Wellness
Punta Gorda , FL
07.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 40 customer calls per day, resolving any customer complaints and creating long-lasting customer relationships.
Education
Certified Nutritional Consultant - Natural Health
Trinity School of Natural Health
Warsaw, IN02.2022
Natural Health Practitioner - Natural Health
Trinity School of Natural Health
Warsaw, IN02.2020
Skills
- Motivational Leadership
- Staff Development and Training
- Regulatory Compliance
- Team Management and Supervision
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
Timeline
Office Manager
Rapha Health And Wellness
02.2020 - Current
Customer Service Representative
Rapha Health And Wellness
07.2018 - 02.2020
Certified Nutritional Consultant - Natural Health
Trinity School of Natural Health
Natural Health Practitioner - Natural Health
Trinity School of Natural Health
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