Grace Prakin
Summary
Extraordinary leader and problem solver looking to transition from successful career in military to paralegal in legal industry. Calm under pressure with superior time management and conflict resolution skills. Qualified Military Police Officer with five years of committed experience maintaining secure environments while leading diligent security details to minimize crime. Proven leader with exceptional attention to detail and demonstrated success closely monitoring infractions, security threats and suspicious activities. Goal-oriented and meticulous professional with active secret security clearance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking paralegal position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level paralegal position. Ready to help team achieve company goals. Energetic Police Administrative Aide skilled in managing tasks for busy municipal office. Friendly with exemplary telephone etiquette, problem-solving and time management skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Deputy Warden Secretary of Security
Georgia Department of Corrections
11.2024 - Current
- Implemented security protocols to enhance facility safety and maintain secure environment.
- Developed training programs for staff to improve operational efficiency and adherence to regulations.
- Coordinated with law enforcement agencies, facilitating smooth communication and collaboration.
- Managed inmate rehabilitation programs, providing opportunities for skill development and education.
- Enhanced communication channels, streamlining information flow and decision-making processes.
- Liaised between warden and law enforcement agencies and prosecutor's office in investigative matters related to inmates or staff.
- Collaborated with local law enforcement agencies to optimize information sharing, promoting safety within the community.
Police Administration
US Army
11.2023 - 07.2024
- Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
- Managed evidence storage and tracking procedures to maintain chain of custody and ensure proper handling of sensitive materials.
- Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
- Observed strict confidentiality guidelines to properly secure information and data.
- Entered information from crime reports into police department's database using Alerts.
- Answered phone and provided assistance to callers under supervision of watch officer.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Military Police Officer
US Army
01.2022 - 11.2023
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas
- Provided emergency response security, eliminating hazards and potential dangers
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection
- Searched vehicles, buildings, and homes for evidence of stolen property
- Maintained security of local areas and performed route clearance for visiting high-ranking officials
- Gathered evidence, processed crime scenes and questioned witnesses and suspects
- Maintained 100% accountability of assigned equipment worth more than $2000
- Investigated security issues involving domestic violence, assault and theft occurring on base among active military members
- Authored daily activity, incident and irregularity reports
- Documented and organized security information accurately and efficiently
- Gathered preliminary investigation information as first responder to crimes on base.
Team Leader
US Army
10.2020 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Participated in cross-functional team-building activities
- Initiated timely response to emails, voicemails and written correspondence
- Provided constructive criticism regarding quality assurance on collections team phone calls.
Police Dispatcher
US Army
11.2020 - 07.2021
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Monitored alarm systems and closed-circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms
- Used alerts to track and maintain case incident numbers and logs
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Answered calls from automatic routing system and took basic information from callers
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
- Handled approximately 5 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Office Administrative Assistant
US Army
10.2019 - 10.2020
- Provided clerical support to company employees by copying, faxing and filing documents
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Maintained office supplies inventory by checking stock and ordering new supplies
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Authored clear and professional business documents
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Produced highly accurate internal and external letters and memoranda
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Soldier
US Army
12.2018 - 09.2019
- Secured and protected military property, assets and personnel
- Operated and maintained armored vehicles
- Implemented tactics, procedures, and techniques for defense systems
- Performed as fire team member during situational training exercises and infantry dismounted battle drills
- Engaged targets in low-light conditions with night vision equipment
- Trained in small arms, anti-armor and indirect fire weapons
- Upheld code of conduct and maintained professionalism in stressful situations
- Trained in conflict resolution among subordinates, equals and superiors
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations
- Served in on-call capacity for last-minute or late-night taskings from leadership
- Upheld Army dress and appearance regulations for professional appearance
- Completed Dlc program upon receipt of Specialist as part of leadership development
- Maintained required level of proficiency in use of firearms
- Responded to reports of irregular activities and notified dispatcher for required emergency units
- Assisted in conducting fire drills and evacuating buildings
- Responded to and assisted in medical emergencies
- Attended required training sessions and seminars.
Hostess Trainer
Duffy's Sports Grill And Bar
05.2016 - 05.2018
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Customer Service Cashier
Walgreen's
03.2015 - 04.2017
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate Of Applied Arts - Legal Studies
American Public University System
Charles Town, WV09.2021
Skills
- Operational Efficiency
- Court Testimony
- Accident Investigations
- Perimeter Patrol
- Accident Scene Documentation
- Microsoft PowerPoint
- First Aid
- Public Safety
- Operational Planning
- Maintaining Order
- Active Listening
- Crime Scene Photographs
- Emergency Alarm Monitoring
- Issuing Citations
- Criminal Investigations
- Team Goals
- Disciplinary Action
- Protecting People and Property
- Law Enforcement Information Databases
- Motor Vehicle Operation
- Suspect Interviewing
- Daily Incident Reporting
- Police Patrol Operations
- Safety and Risk Assessments
- Providing Feedback
- Reading Comprehension
- Officer Training
- Effective Working Relationships
- Local, State and Federal Regulations
- Property Confiscating
- Domestic Violence Prevention
- Search and Seizure Laws
- Municipal Codes
- Investigative Reports
- Policy analysis
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Records Management
- Time management abilities
- Documentation skills
- Information Verification
- Database Management
- Multitasking
- Interpersonal Skills
- Recordkeeping Organization
- Organizing and Prioritizing Work
- Application Review
- Number-savvy
- Microsoft Office
- Relationship Building
- Decision-Making
- Documentation processing
- Documentation abilities
- Self Motivation
- Critical Thinking
- Organizational Skills
- Analytical Thinking
- Professionalism
- Reporting abilities
- Continuous Improvement
- Problem-solving abilities
- Professional Demeanor
- Multitasking Abilities
- Adaptability and Flexibility
- Paperwork Processing
- Problem-solving aptitude
- Attention to Detail
- Effective Communication
- Document Control
- Reliability
- Time Management
- Task Prioritization
- Problem-Solving
- Reporting skills
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Excellent administrative abilities
- Team Collaboration
- Reservation Management
- Guest Relations
- Task Delegation
- Exceptional communication
- Restaurant Operations
- Table assignment
- Food Safety
- Worker Training
- Team building
- Food safety understanding
- Service Training
- Cash Handling
- Orientation and Onboarding
- Greeting and Seating Guests
- Adaptability
- Sanitizing understanding
- Microsoft Excel
- Payment Acceptance
- Point of Sale POS Software
- Guest Services
- Merchandise Restocking
- Customer Satisfaction
- Customer inquiries
- Cash Management
- Retail Merchandising
- Refund handling
- Cash handling expertise
- Patience and composure
- Customer Focus
- Reliability and punctuality
- Customer Assistance
- Customer Relations
- Drawer balancing
- Reliable and Responsible
- Refunds and exchanges
- Credits and Refunds
- Cash Register Operation
- Conflict resolution
- Staff coordination
- Verbal and written communication
- Office administration
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Complex Problem-solving
- Multi-line phone systems
Timeline
Deputy Warden Secretary of Security
Georgia Department of Corrections
11.2024 - Current
Police Administration
US Army
11.2023 - 07.2024
Military Police Officer
US Army
01.2022 - 11.2023
Police Dispatcher
US Army
11.2020 - 07.2021
Team Leader
US Army
10.2020 - 12.2021
Office Administrative Assistant
US Army
10.2019 - 10.2020
Soldier
US Army
12.2018 - 09.2019
Hostess Trainer
Duffy's Sports Grill And Bar
05.2016 - 05.2018
Customer Service Cashier
Walgreen's
03.2015 - 04.2017
Associate Of Applied Arts - Legal Studies
American Public University System
Similar Profiles
Bevin DiamondBevin Diamond
Correctional Officer at Georgia Department of CorrectionsCorrectional Officer at Georgia Department of Corrections
CHARITY LASTERCHARITY LASTER
Correctional Officer 1 at Georgia Department of Corrections/ Lee State PrisonCorrectional Officer 1 at Georgia Department of Corrections/ Lee State Prison
Eugene SokolEugene Sokol
Rehabilitation Counselor at Georgia Department of CorrectionsRehabilitation Counselor at Georgia Department of Corrections
Ashleigh ChojnowskiAshleigh Chojnowski
Deputy Warden Secretary at Michigan Department of CorrectionsDeputy Warden Secretary at Michigan Department of Corrections
Tonya BartonTonya Barton
Deputy Warden Secretary at ODOCDeputy Warden Secretary at ODOC