Grace Radican
O'Fallon,MO
Summary
Over three years work experience in a diverse selection of customer service-oriented jobs. Graduating in May 2024 with an Associate's of Science in Biology. Transferring to university in Fall 2024 to earn a Bachelor's of Science in Botany or Plant Science.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to aid team members and other departments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gym Attendant
City Of St. Peters
5200 Mexico Rd, St Peters, MO 63376
02.2022 - Current
- Enforced rules and held customers accountable for not following gym regulations.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Maintained laundry for guest towels throughout the day.
- Trained new recreation attendants on safety procedures, maintenance tasks, and customer service tactics.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Maintained communication with other departments of the Rec Plex via radio and helped perform their responsibilities when called upon
- Constructed and deconstructed rental equipment in various areas in preparation of rentals, such as pickle ball nets, basketball hoops, and volleyball nets.
- Maintained the Rec Plex equipment and provided customer service based around the rentals and fitness class schedule.
- Assisted in facilitating irregular scheduled activities for the City Of St. Peters, such as triathlons, seasonal tee ball, and seasonal children's soccer.
Day Camp Counselor
City Of St. Peters
5200 Mexico Rd, St Peters, MO 63376
07.2022 - 08.2022
- Built and maintained positive relationships with campers, staff and families.
- Kept all camper and work areas neat, clean and organized.
- Planned and lead diverse activities to entertain children and promote core values.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Lifeguard
City Of St. Peters
5200 Mexico Rd, St Peters, MO 63376
06.2021 - 01.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Recorded daily activity logs and incident reports for tracking purposes.
Dunkin' Crew Member
Dunkin'
7343 Mexico Rd, St Peters, MO 63376
08.2020 - 04.2021
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Bachelor of Science - Biology
St. Charles County Community College
4601 Mid Rivers Mall Dr, Cottleville, MO 6337605.2024
High School Diploma -
Pattonville High School
2497 Creve Coeur Mill Rd, Maryland Heights, MO 63005.2022
Skills
- Safety Understanding
- Customer Satisfaction
- Cleaning Procedures
- Issue Resolution
- Personal Protection Equipment (PPE)
- Maintaining Clean Equipment
- Cash Register Operations
- Hazardous Chemicals
- Team Collaboration
- First Aid
- Cash Handling
- Verbal and Written Communication
Certification
- Ongoing CPR and First Aid Training: June 2021 - January 2022
Hobbies
- Oil Painting
- Watercolor Painting
- Hiking
- Flower Gardening
- Herb Gardening
- Picnicking
- Baking
- Drawing
Timeline
Day Camp Counselor
City Of St. Peters
07.2022 - 08.2022
Gym Attendant
City Of St. Peters
02.2022 - Current
Lifeguard
City Of St. Peters
06.2021 - 01.2022
Dunkin' Crew Member
Dunkin'
08.2020 - 04.2021
Bachelor of Science - Biology
St. Charles County Community College
High School Diploma -
Pattonville High School