Grace Radican
O'Fallon,MO
Summary
Over three years work experience in a diverse selection of customer service-oriented jobs. Graduating in May 2024 with an Associate's of Science in Biology. Transferring to university in Fall 2024 to earn a Bachelor's of Science in Botany or Plant Science.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to aid team members and other departments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gym Attendant
City Of St. Peters
02.2022 - Current
- Enforced rules and held customers accountable for not following gym regulations.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Maintained laundry for guest towels throughout the day.
- Trained new recreation attendants on safety procedures, maintenance tasks, and customer service tactics.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Maintained communication with other departments of the Rec Plex via radio and helped perform their responsibilities when called upon
- Constructed and deconstructed rental equipment in various areas in preparation of rentals, such as pickle ball nets, basketball hoops, and volleyball nets.
- Maintained the Rec Plex equipment and provided customer service based around the rentals and fitness class schedule.
- Assisted in facilitating irregular scheduled activities for the City Of St. Peters, such as triathlons, seasonal tee ball, and seasonal children's soccer.
Day Camp Counselor
City Of St. Peters
07.2022 - 08.2022
- Built and maintained positive relationships with campers, staff and families.
- Kept all camper and work areas neat, clean and organized.
- Planned and lead diverse activities to entertain children and promote core values.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Lifeguard
City Of St. Peters
06.2021 - 01.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Recorded daily activity logs and incident reports for tracking purposes.
Dunkin' Crew Member
Dunkin'
08.2020 - 04.2021
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Bachelor of Science - Biology
St. Charles County Community College
4601 Mid Rivers Mall Dr, Cottleville, MO 6337605.2024
High School Diploma -
Pattonville High School
2497 Creve Coeur Mill Rd, Maryland Heights, MO 63005.2022
Skills
- Safety Understanding
- Customer Satisfaction
- Cleaning Procedures
- Issue Resolution
- Personal Protection Equipment (PPE)
- Maintaining Clean Equipment
- Cash Register Operations
- Hazardous Chemicals
- Team Collaboration
- First Aid
- Cash Handling
- Verbal and Written Communication
Certification
- Ongoing CPR and First Aid Training: June 2021 - January 2022
Hobbies
- Oil Painting
- Watercolor Painting
- Hiking
- Flower Gardening
- Herb Gardening
- Picnicking
- Baking
- Drawing
Timeline
Day Camp Counselor
City Of St. Peters
07.2022 - 08.2022
Gym Attendant
City Of St. Peters
02.2022 - Current
Lifeguard
City Of St. Peters
06.2021 - 01.2022
Dunkin' Crew Member
Dunkin'
08.2020 - 04.2021
Bachelor of Science - Biology
St. Charles County Community College
High School Diploma -
Pattonville High School
- Ongoing CPR and First Aid Training: June 2021 - January 2022
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