Grace Ramirez
San Antonio,TX
Summary
Persistent Team Leader Manager experienced in supervising, training and motivating several team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Whataburger
07.2020 - 06.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Missionary In Training
San Antonio Youth For Christ
06.2021 - 08.2022
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained new missionaries on effectively sharing word of God in the San Antonio community.
- Prepared and delivered mission-related presentations to church and community groups.
- Supported and volunteered at several outreach events in San Antonio, TX. and nearby communities.
- Implemented strategies for successful mission outreach to grow membership.
- Supported religious leaders in performing various duties.
- Assisted with organizing religious activities and services.
- Collaborated with other religious organizations and agencies.
- Assisted with fundraising activities.
Leader In Training
San Antonio Youth For Christ
06.2020 - 08.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Earl Warren High School
San Antonio,TX05.2020
Skills
- Professional Relationships
- Vertical Integration
- Timelines and Milestones
- Inventory Accuracy
- Team Management Understanding
- Customer Transactions
- Equipment Preparation
- Maintaining Clean Work Areas
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Missionary In Training
San Antonio Youth For Christ
06.2021 - 08.2022
Team Leader Manager
Whataburger
07.2020 - 06.2023
Leader In Training
San Antonio Youth For Christ
06.2020 - 08.2021
High School Diploma -
Earl Warren High School
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