Summary
Work History
Education
Skills
Timeline
Certification
Overview
Generic
Grace Ramos

Grace Ramos

Minneapolis,MN

Summary

Dynamic individual with hands-on experience in sales and customer service roles, showcasing a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks are key attributes. Adaptability, creativity, and a results-oriented mindset are well-known traits. Committed to making meaningful contributions and advancing organizational goals, demonstrating strong expertise in customer engagement, product knowledge, and product presentation. Driving results through effective team collaboration, communication, strategic upselling, and maintaining high standards of client satisfaction. Dependable and results-driven, brings a blend of professionalism and sales awareness to every interaction.

Work History

Furniture Sales Consultant

HOM Furniture
09.2022 - Current
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Demonstrate strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Implemented upselling techniques during consultations, significantly increasing average transaction values without compromising customer satisfaction levels.

Real Estate Advisor

Keller Williams Classic Realty NW
02.2019 - Current
  • Established positive flow of communication with agents, clients, loan officers, and title company
  • Negotiated contracts with buyers and sellers to maximize clients net proceeds
  • Generated leads for listings through open houses, cold calls, social media, and referrals
  • Implemented online advertising campaigns to increase property visibility among potential buyers or tenants.
  • Enhanced property appeal through strategic staging techniques, leading to faster sales at optimal prices.
  • Maintained accurate records of all transactions, ensuring compliance with all regulatory requirements.

Residential Sales Specialist

Bachmans Wholesale
07.2013 - 12.2015
  • Developed programs to prepare and maintain records and reports of inventories, price lists, shortages, shipments and special orders
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed
  • Answered questions and aided customers in selection of specific plant material according to their concerns
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.


Gardening Manager

Windsor Companies
05.2009 - 04.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Team Lead

Target
08.2007 - 05.2009
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
  • Fielded customer questions regarding available merchandise, sales, current prices, returns, and upcoming company changes
  • Trained new personnel regarding company operations, policies and services

Education

Bachelor of Science - Landscape Design & Contracting, Business Emphasis

University of Wisconsin River Falls
River Falls, WI
12.2004

Skills

  • Client-focused service
  • Strong communication skills
  • Problem-solving
  • Conflict Resolution
  • Contract negotiation
  • Sales Pipeline Management
  • Self-motivated professional
  • Design support
  • Warranty promotion

Timeline

Furniture Sales Consultant

HOM Furniture
09.2022 - Current

Real Estate Advisor

Keller Williams Classic Realty NW
02.2019 - Current

Residential Sales Specialist

Bachmans Wholesale
07.2013 - 12.2015

Gardening Manager

Windsor Companies
05.2009 - 04.2013

Team Lead

Target
08.2007 - 05.2009
  • Graduate, REALTOR® Institute (GRI) - National Association of Realtors.

Bachelor of Science - Landscape Design & Contracting, Business Emphasis

University of Wisconsin River Falls

Certification

  • Graduate, REALTOR® Institute (GRI) - National Association of Realtors.

Overview

17
17
years of professional experience
1
1
Certificate

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Grace Ramos