GRACE RAMOS

Food preparation medication intake light house cleaning

• Administered medications according to physician instructions.
• Supported clients in making decisions that were consistent with their values and wishes.
• Monitored vital signs and reported changes to medical team.
• Provided emotional support during end-of-life transitions.
• Provided companionship and emotional support to elderly clients.
• Laundered clothing and bedding to prevent infection.

• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Straightened up waiting room to maintain neat and organized space.
• Informed patients of financial responsibilities prior to rendering services.
• Protected patients by observing strict HIPAA guidelines.
• Trained new staff on office procedures, insurance processes and medical terminology.
• Entered insurance, demographics and health history into patient database.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Followed infection control procedures to protect patients and staff in waiting area.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• DUPE - Handled correspondence, managed files and performed other clerical duties for office staff.
• Took messages from patients and promptly relayed to appropriate staff.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Gathered, transcribed and typed medical information into charts.
• Conducted patient intake interviews to collect medical information and insurance details.
• Processed patient payments and scanned identification and insurance cards.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Collected co-payments from patients at time of service.