Grace Rattai
Elko New Market,Minnesota
Summary
Detail-oriented administrative assistant with experience in customer service, office support and daily business operations. Offering excellent communication, planning, and prioritization skills demonstrated through 7+ years of performance. Skilled at business correspondence, maintaining positive customer relationships, and communicating with various business vendors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Works hard and has a desire to contribute to and nurture a thriving work environment.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
IConvertwireless
11.2016 - Current
- Answered phone calls, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coaching to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors and professional services personnel to receive orders, direct activities, and communicate instructions.
Nanny
The Schefers Family
10.2012 - 06.2016
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Nanny and Household Manager
The Zuzek Family
10.2012 - 03.2014
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Sales Associate
Aerie
03.2012 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Nanny
The Grove Family
04.2011 - 09.2012
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
Customer Specialist
Best Buy
08.2010 - 01.2011
- Provided customers with detailed information on company products, services and materials.
- Directed customers to appropriate departments for additional support.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
- Facilitated smooth product returns or exchanges by guiding customers through necessary steps toward resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Daycare Provider
Robin's Nest Daycare
08.2009 - 11.2010
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Adhered to all safety protocols and regulations within the daycare environment, prioritizing the well-being of each child under care.
- Supported children's emotional growth by providing a nurturing and safe environment for selfexpression.
- Maintained a clean, organized, and inviting daycare space to promote a positive atmosphere for children.
- Assisted in the planning and execution of daily schedules and routines to ensure consistency in childcare services.
- Facilitated smooth transitions between daily activities such as playtime, naptime, and mealtimes for seamless daycare experiences.
Nanny
The Skjeveland Family
09.2007 - 12.2007
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
GED -
Martin Home School
Lakeville05.2010
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MN05.2010
Skills
Customer Service
Computer Skills
Administrative Support
Time Management
File Organization
Microsoft Outlook
Microsoft Word
Customer and client relations
Computer Proficiency
Critical Thinking
Strong Problem Solver
Documentation and Recordkeeping
Professional Communication
Professional and mature
Invoice Processing
Meticulous attention to detail
Spreadsheets
Timeline
Administrative Assistant
IConvertwireless
11.2016 - Current
Nanny
The Schefers Family
10.2012 - 06.2016
Nanny and Household Manager
The Zuzek Family
10.2012 - 03.2014
Sales Associate
Aerie
03.2012 - 11.2012
Nanny
The Grove Family
04.2011 - 09.2012
Customer Specialist
Best Buy
08.2010 - 01.2011
Assistant Daycare Provider
Robin's Nest Daycare
08.2009 - 11.2010
Nanny
The Skjeveland Family
09.2007 - 12.2007
GED -
Martin Home School
Associate of Arts -
Inver Hills Community College
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