Grace Rayman

• Leading a group of ~60 student-athletes through practice, frequently correcting form, taking attendance, handling athletic paperwork, and mentoring new athletes.
• Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
• Developed and implemented training drills to improve team cohesiveness and performance.
• Advised head coach on discipline, performance, and other decision-making areas.
• Maintained a safe and organized practice environment, ensuring all equipment was properly set up and stored.
• Improved team cohesion through facilitating team-building exercises and activities.
• Manage social media presence and creating content.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Resolved customer complaints by actively listening to their concerns and implementing appropriate solutions.
• Boosted positive feedback from customers through prompt, efficient, and courteous service, leading to offer of employment.
• Maximized efficiency while maintaining accuracy in handling high volumes of transactions and face-to-face interactions with diverse clientele groups.
• Facilitated smooth operations at event by performing tasks such as registration assistance, greeting guests, and directing attendees to appropriate locations.

• Led Jackson-Reed volunteers at a water station for this annual event.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Prioritized tasks effectively based on urgency levels to meet race runner needs without compromising quality of service.
• Improved customer experience by staging the support services to maximize runner throughput.
• Facilitated smooth operations at annual event by organizing adult and student volunteers based on needed tasks learned in prior years.
• Demonstrated flexibility by willingly taking on additional responsibilities as to manage and support team goals and objectives.
• Collaborated with fellow volunteers on this special project designed to enhance community engagement efforts.

Provided concessions to club members during Commanders football game.

Handled set up and clean up of concessions section.

Managed attendance of other volunteers for Commanders club support activity.

• Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed throughout employment tenure.
• Enhanced teamwork skills by collaborating with peers on various projects.
• Developed customer service abilities through assisting customers and handling inquiries.
• Gained organizational skills by managing event setup and breakdown processes.
• Managed social media accounts, created posts, and designed logos