Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Redmond

Cuero,TX

Summary

Motivated service worker with social skills, communication abilities, and a customer service background. Dedicated to follow health and safety guidelines properly. Pursues every opportunity to support employees and proactively addresses issues. Always strives to be better everyday.

Overview

3
3
years of professional experience

Work History

Fast Food Team Leader

Bush's Chicken
08.2022 - Current
  • Increased customer satisfaction by managing orders and addressing issues and complaints in a timely manner.
  • Reduced wait times for customers by organizing the order-taking process and delegating tasks to employees.
  • Contributed to higher sales with upselling techniques and suggesting promotional items.
  • Maintained the dining area with organization and cleanliness to provide a pleasant environment for customers and staff.
  • Handled cash transactions using accurate methods, like double counting to prevent mistakes, and maintain balanced registers at the end of each shift.
  • Regular maintaince of equipment to prevent equipment failure. Addressed equipment malfunctions promptly, minimizing downtime and ensuring consistent product quality.
  • Trained new employees on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Helped with reducing food waste by monitoring procedures and portion control.
  • Promoted a positive work environment by encouraging open communication among emplyees and praising employee accomplishments regularly.
  • Provided constructive feedback in a professional manner to employees on their performances, creating an environment of continuous improvement within the restaurant setting.
  • Built strong relationships between staff and customers using effective skills when resolving issues or providing assistance.
  • Ensuring smooth communication between kitchen staff and servers, optimizing organization during peak service hours.
  • Supported management by achieving business goals, identified areas for improvement, and suggested solutions.
  • Ensured workstations stayed stocked with supplies and food display cases to keep fresh selections to decrease customer waiting time during busy periods.
  • Completed food preparation responsibilities to meet standards for quantities, speed, and packaging.
  • Provided support to employees to assist in quick food preparation and delivery time.
  • Wiped counters and sanitized equipment to maintain a clean food prep environment.
  • Monitor equipment for proper temperatures to keep food safe for consumption.
  • Complete shift change tasks each day to help keep the store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures to prevent food borne illness.
  • Worked with employees to quickly complete large orders and serve large parties.
  • Monitored food preparation, production, and quality.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Served and controlled consistent portions following the recipes.
  • Planned and executed promotions and special events in close cooperation with other management.
  • Counted and closing registers at the end of shifts, ensuring balanced drawers, and had the money ready for deposits.

Fast Food Employee

Dairy Queen
05.2021 - 07.2022
  • Communicated with other employees to meet customer needs.
  • Cooperated with one another to assist customers.
  • Monitored orders to keep a steady pace and stay more efficient.
  • Helped in each area to where needed to stay on task.
  • Kept a hygienic and organized environment for staff and customers.
  • Enhanced teamwork during busy hours, and used effective communication.
  • Resolved customer complaints in a professional manner.
  • Maintained a positive environment for customers and staff.
  • Dealing with currency from customers to make sure transactions were correct.
  • Minimized food waste by properly storing food and items.
  • Maintained daily task to keep a smooth transitions between shifts.
  • Worked closely with management to learn and identify areas of improvement, and to increase productivity levels.
  • Showed new employees a positive environment and assisted in areas needed for help.
  • Maintained stations by cleanliness and staying restocked to keep the business ready for busy periods.
  • Sanitized equipment and wiped counters to ensure a healthy work environment at all times.
  • Completed milkshakes, ice cream desserts, and food orders for customers.
  • Completed take-out orders with the proper amounts of condiments, silverware, and napkins,
  • Worked to make sure customers had orders in a timely manner.
  • Maintained the ice, sodas, tea, and coffee to make sure drinks stayed fresh throughout each day.
  • Backed up servers by setting up trays and completing some food deliveries.

Education

High School Diploma -

Cuero High School
Cuero, TX
05.2023

Skills

  • Adaptability and flexibility
  • Strong leadership
  • Problem-solving abilities
  • Customer service excellence
  • Organizational skills
  • Team motivation
  • Cash handling proficiency
  • Money Handling
  • Deposit Preparation
  • Cash Handling
  • Effective communication
  • Interpersonal skills
  • Reliable and Punctual
  • Organized Multi-Tasker
  • Good With Numbers and Math

Timeline

Fast Food Team Leader

Bush's Chicken
08.2022 - Current

Fast Food Employee

Dairy Queen
05.2021 - 07.2022

High School Diploma -

Cuero High School

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Grace Redmond