Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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GRACE REYES PALAY

GRACE REYES PALAY

Dubai,UAE

Summary

Energetic Sales professional with 16 years of experience in point-of-sale operations and customer engagement. Demonstrated ability to achieve sales goals and enhance customer satisfaction through effective communication and customized sales strategies. Skilled in inventory management, maintaining optimal stock levels while promoting a service-oriented environment. Committed to exceeding performance standards and driving sales through strong customer relationships.

Overview

19
19
years of professional experience

Work History

Sales Associate

Blue Vision
Deira City Center Dubai, UAE
12.2024 - Current
  • Facilitates transactions utilizing point-of-sale system.
  • Performs cashier duties, such as accepting payments, issuing receipts, and counting back change.
  • Processes returns, exchanges, and refunds in accordance with company policies.
  • Sells various products by explaining unique features, and educating customers on proper application or usage.
  • Maintains knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Engages customers in friendly, professional dialogue to determine their needs.
  • Helps customers find specific products, answers questions, and offers product advice.
  • Uses technology resources to assist customers in locating and selecting items.
  • Adheres to company initiatives and achieves established goals.
  • Adapts sales strategies based on customer interactions and feedback to improve results.

Shop Incharge /Cashier /Inside Sales Representative

Tineh & Zaitoneh Foodstuff Trading
Abu Dhabi, UAE
05.2022 - 08.2024
  • Ensured compliance with safety regulations and company policies across all operations.
  • Updated POS system to include new products and promotional offers.
  • Maintained accurate records of employee performance reviews for evaluation purposes.
  • Assessed operational efficiency of store departments to identify improvement areas.
  • Developed supplier relationships to negotiate favorable pricing terms.
  • Resolved customer complaints promptly, enhancing overall satisfaction.
  • Monitored inventory levels and placed orders to ensure optimal stock availability.
  • Identified cost-saving opportunities through waste reduction initiatives.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Prepared detailed sales reports for management review.

Food Service Supervisor

SLIM N LITE HEALTH & DIET FOOD CENTER
Abu Dhabi
10.2014 - 07.2022
  • Supervised packing activities on shift to ensure all clients requests were fulfilled with regards to quality, quantity and presentation.
  • Monitored and tracked the shortages or excesses of products and communicated with office staff.
  • Supervised employees and engaged in the production of food, catering and beverage services.
  • Inspected products prior to packaging and returned rejected products to production department.
  • Recorded and reported all extra items, recorded during post packing to the Food Service Nutritionist.

Operation Quality Controller and Assistant to the Dieticians

HEALTH QUEST CATERING SERVICES
Abu Dhabi
04.2006 - 08.2014
  • Supervised packing activities on shift to ensure all clients requests were fulfilled with regards to quality, quantity and presentation.
  • Monitored and tracked the shortages or excesses of products and communicated with office staff.
  • Supervised employees and engaged in the production of food, catering and beverage services.
  • Ensured consistency level of service for all shift and special events.
  • Recorded and reported all extra items, during post packing to the Food Service Nutritionist.
  • Developed and implemented quality control plans to ensure product safety and quality.
  • Monitored and tested food items to ensure compliance with safety and quality standards.
  • Conducted daily inspections of equipment and supplies to maintain safety and quality standards.
  • Assisted dieticians with meal planning and menu development.
  • Developed tracking systems to monitor food production and quality.

Education

Bachelor of Science - Accountancy

City College of Pasay
Pasay, Philippines
01.2005

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer engagement
  • Product expertise
  • Sales strategies
  • Inventory management
  • Sales development
  • Sales expertise
  • Service oriented
  • Goal oriented
  • Excellent communication skills

Languages

  • Tagalog
  • English

Personal Information

Visa Status: Freelance Visa

Timeline

Sales Associate

Blue Vision
12.2024 - Current

Shop Incharge /Cashier /Inside Sales Representative

Tineh & Zaitoneh Foodstuff Trading
05.2022 - 08.2024

Food Service Supervisor

SLIM N LITE HEALTH & DIET FOOD CENTER
10.2014 - 07.2022

Operation Quality Controller and Assistant to the Dieticians

HEALTH QUEST CATERING SERVICES
04.2006 - 08.2014

Bachelor of Science - Accountancy

City College of Pasay

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