Grace Rios

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Organized paperwork such as charts and reports for office and patient needs.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.

• Maintained all financial records to verify timely clearance of all credit and debit activities.
• Scheduled and confirmed appointments.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.

• Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
• Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
• Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
• Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
• Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
• Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
• Posted customer payments by recording cash, checks and credit card transactions.
• Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
• Distributed invoices using postal mail, email or digital transmissions.

• Updated front desk's concierge book to maintain most relevant visitor information.
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
• Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist condo unit management.
• Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log.
• Direct calls on multi-line phone system.
• Greeted and acknowledged all residents and announced
• Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.

• Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
• Monitored access control systems, including CCTV systems for nefarious activities such as theft.
• Using metal detectors and X-ray devices
• Maintain daily logs of irregularities such as equipment or property damage, theft, or unusual activity.

Greeted residents and guest into building, answer phone calls, email & food delivery.

Insert package deliveries into the system. Give resident their package.

Rover around the site, check in warehouse employees.

Greet employees, check ID's and bags that go in and out of building.

Called police and fire departments in case of emergency.

Operated over 60 surveillance cameras to monitor interior and exterior public areas.