Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Grace Rodriguez

Summary

Dedicated HR professional experienced with managing HR operations, recruitment, and employee relations. Utilizes effective communication and conflict resolution skills to foster positive work environment. Strong understanding of HR policies, legal compliance, and organizational development.

Overview

12
12
years of professional experience
10
10
Certification

Work History

HR Recruiter

Rooted Talent Solutions
06.2025 - Current
  • Manage full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Collaborate with hiring managers to identify talent needs and develop effective job descriptions.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies.

Nutrition and Health Educator

Community FoodBank of New Jersey
11.2023 - Current
  • Developed and executed comprehensive health and wellness classes across four counties, engaging over 1,200 participants, which led to a 40% increase in community awareness about nutrition and healthy living practices.
  • Spearheaded the design of an interactive cooking demonstration for adults and children with disabilities.
  • Collaborated with local organizations to create actionable policy and systems plans for multiple sites; these initiatives improved access to healthy food options by 25%, directly benefiting an estimated 8,500 residents.
  • Developed and distributed health education materials to increase awareness and understanding.
  • Developed and implemented health education strategies to reach target audiences.

Transactions Paralegal

AtlantiCare
01.2023 - 11.2023
  • Streamlined contract administration processes by developing and implementing new corporate internal controls, leading to a 40% reduction in approval times and enhancing compliance across 250+ contracts annually.
  • Designed and executed weekly reporting systems for cross-departmental collaboration, increasing staff engagement by 30% while providing senior leadership with actionable insights on contract performance metrics.
  • Reduced attorney workload by drafting routine legal documents such as evergreen, vendor, and physician and resident contracts.
  • Managed scheduling of calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.

Leave of Absence Specialist

AtlantiCare
09.2019 - 01.2023
  • Streamlined the management of over 6,000 employee leave requests by implementing a digital tracking system, achieving a 30% reduction in processing time and increasing approval accuracy to 95%.
  • Enhanced compliance with FMLA, NJFLA, and ADA regulations by conducting quarterly training sessions for staff, resulting in improved employee understanding and a 40% decrease in eligibility inquiries.
  • Orchestrated the integration of payroll processing with short-term disability claims for over 1,200 employees bi-weekly; this initiative ensured timely payments while reducing errors by 25% through rigorous quality control measures.
  • Assisted in policy development for leaves of absence, ensuring alignment with legal requirements and best practices.
  • Improved communication between employees and management during leaves of absence, fostering a supportive work environment.

Marketing Intern

Assuaged, Inc.
05.2020 - 10.2021
  • Enhanced content strategies through the application of SEO optimization techniques, resulting in a 40% increase in organic search traffic over a six-month period, driving engagement across multiple demographic segments.
  • Developed and executed targeted campaign scripts for a women's health initiative, increasing participation rates by 35% among women experiencing menopause and expanding reach to over 10,000 women.
  • Collaborated on backend updates of the iOS app to streamline user experience for an audience of 15,000 active users, improving customer satisfaction ratings by 20% within three months post-launch.
  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.

Lead Customer Service Representative

Bass Pro Shops
04.2015 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.

Background Researcher

SJV & Associates
04.2018 - 10.2019
  • Searching and reporting Federal and State background reports for private clients, approximately 3,000 to 5,000 reports daily, all in a 24-hour turnaround rate.
  • Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
  • Maintained detailed records of observations and results for accurate reporting and replication purposes.
  • Mentored junior researchers, enhancing team capabilities and fostering culture of continuous learning.

Client Service Representative

AtlantiCare
12.2018 - 09.2019
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Trained in multiple ERM systems for both hospital and doctor's offices.

Sales Operator

Best Buy
04.2013 - 10.2019
  • Exceeded sales targets consistently by identifying and pursuing new business opportunities.
  • Developed custom proposals tailored to individual client needs, demonstrating a thorough understanding of their unique requirements.
  • Built strong client relationships through excellent customer service and consistent follow-up on inquiries.
  • Increased sales revenue by developing strategic plans and implementing effective sales techniques.

Education

Masters - Healthcare Administration

Walden University
Minneapolis, Minnesota
12.2023

Bachelors - Healthcare Administration

Rutgers University
New Brunswick, New Jersey
08.2020

Associates - Health Science

Atlantic Cape Community College
Mays Landing, New Jersey
05.2017

Skills

  • Presentation skills
  • Community outreach
  • Health promotion and advocacy
  • Project management
  • Effective communication
  • Prevention strategies

Certification

  • ServSafe Food Handler: December 2023
  • De-Escalation Training: June 2024
  • National Nutrition Certification Program: December 2023
  • Microsoft Excel - Excel from Beginner to Advanced: January 2025
  • Personally Identifiable Information Training: March 2025
  • NJ SNAP Civil Rights Training: December 2024
  • Food Smarts Facilitator Training: May 2024
  • Adult Mental Health First Aid USA: July 2024
  • Heartsaver First Aid CPR AED: July 2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

HR Recruiter

Rooted Talent Solutions
06.2025 - Current

Nutrition and Health Educator

Community FoodBank of New Jersey
11.2023 - Current

Transactions Paralegal

AtlantiCare
01.2023 - 11.2023

Marketing Intern

Assuaged, Inc.
05.2020 - 10.2021

Leave of Absence Specialist

AtlantiCare
09.2019 - 01.2023

Client Service Representative

AtlantiCare
12.2018 - 09.2019

Background Researcher

SJV & Associates
04.2018 - 10.2019

Lead Customer Service Representative

Bass Pro Shops
04.2015 - 10.2019

Sales Operator

Best Buy
04.2013 - 10.2019

Bachelors - Healthcare Administration

Rutgers University

Associates - Health Science

Atlantic Cape Community College

Masters - Healthcare Administration

Walden University

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Grace Rodriguez