Grace Rodriguez-Otero

Vice President of Business Development

Independent Living Systems, ILS

04.2001 - 03.2023

Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
Enhanced customer retention by providing exceptional service and support throughout the client lifecycle.
Managed cross-functional teams, ensuring alignment with organizational goals and objectives.
Expanded market share by identifying and securing new business opportunities.
Strengthened company brand through targeted marketing campaigns and public relations initiatives.
Communicated directly with customers and partners to build strong business networks and relationships.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Negotiated client contracts and agreements to cultivate profitable business transactions.
Managed accounts to retain existing relationships and grow share of business.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Optimized sales processes to improve efficiency and close rates on deals.
Established robust pipelines of potential clients through effective networking initiatives.
Formulated custom solutions for clients based on their unique requirements, resulting in enhanced satisfaction levels.
Achieved ambitious sales targets year over year by implementing innovative tactics that outperformed competitors in the market space.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.