Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Romanoski

North Wales,PA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Wawa
09.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Solved problems with products and services by providing customers with technical support.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Associate of Arts - History

Montgomery County Community College
Blue Bell, PA
06.2024

High School Diploma -

North Penn Senior High School
Lansdale, PA
06.2022

Skills

  • Customer Support
  • Problem Resolution
  • Regulatory Compliance
  • Product Knowledge

Timeline

Customer Service Associate

Wawa
09.2021 - Current

Associate of Arts - History

Montgomery County Community College

High School Diploma -

North Penn Senior High School
Grace Romanoski