Grace Romero-Montes

• NC Dental Assisting
• NC Dental Radiology
• Conducted X-rays and ensured proper safety protocols were followed
• BLS CPR
• Assisted with patient intake and updated medical histories.
• Prepared, cleaned, and maintained treatment rooms
• Sterilized dental instruments; infection-control
• Supported dentist during procedures by passing instruments and materials
• Prioritized and organized tasks to efficiently accomplish patient satisfactory
• Documented patient records during procedures and added notes taken to treatment chart.
• Maintained records of patient visits in accordance with HIPAA regulations.

At Starbucks, I educate myself, fellow baristas and customers on different blends offered. I create individual connections with each customer whenever possible and ensure customer satisfaction while also receiving feedback and providing information to help them make the best choice of product based on their needs. Contributed to store sales goals as part of a team and self-initiated learning in multiple areas, including crafting the perfect drink and products offered. Received feedback from supervisors and implemented changes in procedure (e.g. sales techniques/promotions) quickly, as well as innovating personal sales methods as well.

• Handled customer feedback and resolved issues to enhance satisfaction levels.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Maintained clean and organized workspace, allowing coworkers to locate resources and product.