Summary
Overview
Work History
Education
Skills
Timeline
Generic
Grace Romines

Grace Romines

Pevely,MO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Patient Care Technician

St. Louis Children's Hospital
St Louis, Missouri
10.2022 - Current
  • Assisted nursing staff with patient care and daily living activities.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Provided support during medical procedures and examinations as needed.
  • Trained new staff on protocols and best practices for patient interaction.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Assisted with patient admissions, discharges and transfers.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Provided emotional support for patients and families during difficult times.
  • Restocked unit frequently with necessary medical supplies.

Secretary /Front Desk Receptionist

Terry's Towing
Maplewood, MO
11.2021 - Current
  • Managed scheduling of towing services and coordinated driver assignments.
  • Maintained accurate records of vehicle impounds and releases.
  • Communicated with customers to provide service updates and address inquiries.
  • Processed payments and invoiced clients for towing services rendered.
  • Assisted in maintaining office supplies and equipment for operational efficiency.
  • Organized and filed important documents, ensuring easy access for team members.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Greeted visitors and directed to appropriate location or person.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.

Education

Some College (No Degree) - Nursing

St. Louis Community College
Kirkwood, MO

Skills

  • Customer service
  • Effective communication
  • Record keeping
  • Confidentiality compliance
  • Time management
  • Appointment scheduling
  • Call transferring
  • Appointment confirmation
  • Telephone etiquette
  • Strong interpersonal skills
  • Call distribution
  • Certified in CPR

Timeline

Patient Care Technician

St. Louis Children's Hospital
10.2022 - Current

Secretary /Front Desk Receptionist

Terry's Towing
11.2021 - Current

Some College (No Degree) - Nursing

St. Louis Community College

Similar Profiles

CREATE PROFILE