Grace Roque
Miami
Summary
Highly effective Human Resources professional with over 20 years of experience with the ability to relate effectively to personnel at all levels within the organization and possessing excellent interpersonal and written communication skills in English and Spanish. Proven ability to nurture a positive working environment by enhancing the workplace culture. A highly organized and decisive individual with strong problem-solving capabilities.
Overview
28
28
years of professional experience
Work History
Director of Human Resources
RSR SENIOR RESIDENCES
08.2022 - Current
- Responsible for overseeing HR management and department operations to adhere to organizational policies and procedures
- Duties include communicating between company Executives and management and coordinating with management to ensure compliance with HR laws and regulations
- Collaboration with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention
- Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs
- Administer or oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management
- Monitor Payroll
- Monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice
- Compiling information about compensation and benefits packages on market data
- Implement human resources strategies through department accountabilities for (not limited to) talent acquisition, compensation and benefits, training and development, employee retention, and AA/EEO compliance
HR Manager
Mirra Health Care
07.2021 - 08.2022
- Facilitate employee onboarding and assist with new hire orientation
- Provide strategic HR and talent support to administration
- Measure employee morale and satisfaction
- Provide direct support for implementation of programs, employee relations and engagement
- Advise and counsel on situational issues, performance and discipline
- Responsible for biweekly payroll processing for over 150 employees including commissions and bonuses
- Managed transition of payroll and HR administration to a new PEO (professional employment organization)
- Benefits administration including open enrollment, 401k, and troubleshooting employee issues
- Provide HR support for 12 medical centers throughout 5 counties in Florida
Director of Human Resources
Palm Medical Centers
04.2018 - 10.2020
- Analyzed wage and salary reports and data to determine competitive compensation plan
- Prepared personnel forecast to project employment needs
- Drafted directives advising department managers of company policy regarding equal employment opportunities, compensation, and employee benefits
- Consulted legal counsel to ensure that policies complied with federal and state law
- Developed and maintained a human resources system that met senior management’s needs
- Payroll, benefits and 401k administration through a PEO for over 250 employees in over 14 medical centers
- Identified legal requirements and government reporting regulations affecting the Human Resources function such as OSHA, EEO, ERISA, Wage & Hour
- Managed accurate employment records for a workforce of over 250 employees
- Directed and monitored benefit packages (compensation, health insurance, vacation time, PTO, and maternity leave)
- Continuous evaluation of external benefit providers to explore potential cost savings
Human Resources Administrator
Select Medical
05.2011 - 07.2018
- Managed company wide recruitment and selection process
- Processed payroll for over 120 employees through Kronos and Oracle
- Managed performance reviews for entire workforce
- Coordinated activities to comply with licensing, certifying, and accrediting bodies
- Maintained Human Resources Policies and Procedures
- Developed employee engagement and retention programs
- Supported ongoing training and development for new hires and existing personnel
- Compliance with Joint Commission (JCAHO) accrediting body
HR Specialist
ProTranslating
08.2008 - 07.2011
- Processed payroll for over 100 employees through ADP TotalSource and Oasis
- Developed, recommended and implemented HR policies and procedures
- Established and maintained employee recruiting and placement processes
- Approved recommendations for terminations and advise management on appropriate actions
- Maintained employee handbook and HR employee records
- Coordinated 90 day and annual performance evaluations
HR and Office Manager
CREC
01.2006 - 01.2008
- Payroll and benefits administration through a PEO for over 100 employees
- Responsible for all HR functions including recruitment, retention and training
- Developed employee engagement and loyalty programs to encourage and strengthen team building
- Responsible for day-to-day office operations including IT and supervision of administrative staff
HR Manager
The Ocean Club, Key Biscayne
01.2004 - 01.2006
- Payroll and benefits administration through ADP TotalSource for over 120 employees
- Responsible for all HR functions including recruiting, onboarding, orientation and training
- Worked with management to bridge the gap between supervisors and employees by addressing their concerns
- Point of contact with external IT provider to support IT functions throughout entire property
- Liaison between members and management to ensure members satisfaction with Association
- Attendance at monthly Board of Directors meetings
Office Manager, Staffing Manager and Medical Records
Option Care
01.1997 - 01.2004
- Assisted in the day-to-day staffing functions including payroll, analyzing and preparation of month end reports
- Assisted Case Managers in implementation and coordination of patient care including staffing
- Oversee the Medical Records filing system in order to provide accurate dispensing of reimbursable visits
Education
Bachelor of Arts - Economics And Business Administration
University of Miami
Miami, FL12-1986
Skills
- Interpersonal and written communication skills in English and Spanish
- Problem-solving capabilities
- Organizational skills
- HR compliance and strategy implementation
- Employee engagement and retention
- Benefits administration
- Talent acquisition
Languages
Spanish
Full Professional
Timeline
Director of Human Resources
RSR SENIOR RESIDENCES
08.2022 - Current
HR Manager
Mirra Health Care
07.2021 - 08.2022
Director of Human Resources
Palm Medical Centers
04.2018 - 10.2020
Human Resources Administrator
Select Medical
05.2011 - 07.2018
HR Specialist
ProTranslating
08.2008 - 07.2011
HR and Office Manager
CREC
01.2006 - 01.2008
HR Manager
The Ocean Club, Key Biscayne
01.2004 - 01.2006
Office Manager, Staffing Manager and Medical Records
Option Care
01.1997 - 01.2004
Bachelor of Arts - Economics And Business Administration
University of Miami
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