Grace Rostello
Forest Park,IL
Summary
I am a quick to learn and willing to adapt to any job. Successfully managing concerns and resolves conflicts to maximize customer satisfaction. Offering strong background in customer relations and communication. Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. I am detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Roos Recreation Center Front Desk Staff
Park District of Forest Park
09.2022 - Current
- Increased customer loyalty by addressing concerns promptly and professionally.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Concessions Stand Staff/ Supervisor
Park District of Forest Park
05.2021 - Current
- Working effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Implemented data-driven strategies to identify areas for improvement in staff performance and address them accordingly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Developed and maintained positive relationships with customers to enhance service.
- Conducted daily equipment checks to ensure operational efficiency.
- Managed inventory levels to prevent shortages and reduce waste.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Cashier
Ed’s Way
07.2022 - 04.2024
- Welcome customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
English
College of Lake County
Grayslake, ILHigh School Diploma -
Montini Catholic High School
Lombard, IL05.2022
Skills
- Team player attitude
- Strong Organization
- Customer service expertise
- Listening Skills
- Cash Handling
- Front Desk Management
- Multitasking
- Active Listening
- Team Collaboration
- Organizational Skills
- Computer Skills
- Staff Supervision
- Adaptability
Timeline
Roos Recreation Center Front Desk Staff
Park District of Forest Park
09.2022 - Current
Cashier
Ed’s Way
07.2022 - 04.2024
Concessions Stand Staff/ Supervisor
Park District of Forest Park
05.2021 - Current
English
College of Lake County
High School Diploma -
Montini Catholic High School
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