Grace Rushing

Work History

Auto Dealership Accounting Clerk

Lithia Motors, Inc

06.2021 - 12.2022

Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Maintained account accuracy by reviewing and reconciling checks monthly.
Assessed data and information to verify entry, calculation and billing code accuracy.
Entered figures using 10-key calculator to compute data quickly.
Verified deposits, rectified discrepancies and processed end-of-day paperwork using CDK.
Verified all car deals for accuracy and compliance.
Executed billing tasks and recorded information in company databases.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Identified, researched and resolved billing variances to maintain system accuracy and currency.

Receptionist/Service Cashier

Lithia Motors, Inc

01.2020 - 06.2021

Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled and confirmed appointments and meetings for senior management team.
Kept records in CRM to maintain customer data.

Customer Service Representative

Zotec

08.2018 - 07.2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Located errors and promptly refiled rejected claims.
Identified and resolved patient billing and payment issues.
Trained new employees on multiple medical billing programs and data entry software.
Precisely completed appropriate claims paperwork, documentation and system entry.
Communicated effectively and extensively with other departments to resolve claims issues.
Evaluated patients' financial status and established appropriate payment plans.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Liaised between patients, insurance companies and billing office.

Summary

Overview

Work History

Auto Dealership Accounting Clerk

Receptionist/Service Cashier

Customer Service Representative

Education

Associate of Arts - Business Field of Study

High School Diploma -

Skills

Timeline

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