Grace Sanchez
Newark,NJ
Summary
Attentive Childcare Provider with hands-on experience creating stimulating, safe environments for young children. Skillful leading individual and group activities to facilitate learning and encouraging good behaviors using positive reinforcement methods. Creative and methodical individual possessing excellent communication and time management capabilities. Track record of organizing fun, educational activities to develop children's social, emotional and physical growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented Airline Representative with over Two years of experience in Airline Operations. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Daycare Teacher Assistant
Marigold Academy/Education Station
02.2022 - 06.2022
- Improved language development of 10 toddlers through individualized lesson plans.
- Executed engaging activities every week that provided children with enriching experiences, resulting in a 20% increase in positive feedback from parents.
- Led classroom activities for toddlers
- Assisted infant teachers with nap time routines
- Helped children during lunch time, including cleanup
- Maintained a clean and tidy classroom consistent with health and safety standards
- Guided children through daily learning activities
- Developed friendly relationships with parents, educating children playing with them and doing art projects
- Communicated with children's parents regarding their daily activities and behaviors.
Airport Operations
Jetblue Airways
09.2021 - 01.2022
- Handled approximately 3-4 inbound flights daily, assisted with other responsibilities in order to get outbound flights out on time.
- Announced and provided information on arrival and departure, boarding procedures, gate changes, and carry-on regulations
- Enhanced the travel experience of a diverse clientele by providing superior and attentive customer service
- Maintained ongoing communication with management teams to ensure customer needs, product offerings
- Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight
- Demonstrated ability to manage time effectively while working in a high-paced environment
- Assisting passengers at the kiosk with information when needed
- Utilized effective teamwork and interpersonal skills to safely achieve company goals and major objectives.
Passenger Service Agent/Supervisor
Worldwide Flight Services
03.2017 - 01.2020
- Managed 3 outbound, inbound flights per day.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Managed check-in process, ensuring all passengers complied with the airline, airport, and federal regulations
- Responded proactively and positively to rapid change
- Addressed customer complaints and mitigated dissatisfaction by using timely and effective solutions
- Managed expectations and exhibited excellent follow-through, contacting customers through phone and Email to verify information
- Exhibited high energy and professionalism when dealing with all customers and staff
- Entered customer information into a customized computer system with Word document and Excel to document and organize customer records
- Communicated professionally with customers
- Adapted to new applications and maintained knowledge of current technologies
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies.
Sales Associate
Victoria's Secret Pink
10.2016 - 01.2017
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared merchandise for the floor by pricing or tagging.
Education
Some College (No Degree) - Fashion Merchandising
Berkeley College
Newark, NJDiploma - Web Design
North 13th Street Tech High School
Newark, NJ06.2016
Skills
- Highly Responsible
- Focused
- Good Communication Skills
- Computer Skills
- Strong Work Ethics
- Adaptability
- Interpersonal Skills
- Decision-Making
- Time Management
- Efficient Under Pressure
- Strong Attention to Detail
- Organizational Skills
- Detail Oriented
- Problem-Solving
- Critical Thinking
- Team Leadership
Languages
English
Spanish
Timeline
Daycare Teacher Assistant
Marigold Academy/Education Station
02.2022 - 06.2022
Airport Operations
Jetblue Airways
09.2021 - 01.2022
Passenger Service Agent/Supervisor
Worldwide Flight Services
03.2017 - 01.2020
Sales Associate
Victoria's Secret Pink
10.2016 - 01.2017
Some College (No Degree) - Fashion Merchandising
Berkeley College
Diploma - Web Design
North 13th Street Tech High School
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