Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Additional Information
Timeline
Generic

Grace Sanchez

Gilbert,AZ

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Remote receptionist

05.2022 - Current
  • High volume calls, various different accounts and businesses, wide range of customer service, send messages and transfer calls.

Administrative Assistant

Divine Energy Solutions
03.2019 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Administration-payroll

Divine Energy Solutions
01.2021 - 04.2022
  • Working with installers in multiple states and handling payroll duties
  • Administration tasks pertaining to solar
  • Making phone calls and recruiting possible good leads.

Administrative Assistant

USMC
10.2006 - 10.2010
  • I was an administrator in the United States Marine Corps
  • Working in team lead roles, I was tasked to uphold and maintain the integrity of all the paperwork, including military pay and allotment accounts for marines on board Camp Pendleton
  • I also would create spreadsheets and Microsoft Word programs when needed that would be used for more efficient higher quality work answered and directed phone calls
  • I personally trained and was in charge of the development of young marines during their learning process.

Education

Bachelor's in Psychology -

University of Phoenix-Online Campus
Murrieta, CA
10.2019

Skills

  • 67 WPM (5 years)
  • MS OFFICE (5 years)
  • Front Desk
  • Front Office
  • Reception
  • Scheduling
  • Billing
  • Data Entry
  • Filing
  • Military Experience
  • English
  • Administrative Experience
  • Microsoft Powerpoint
  • Customer service
  • Microsoft Outlook
  • Accounts Payable
  • Office Management
  • Payroll
  • Phone Etiquette
  • Typing
  • Proofreading

Certification

Driver's License

Assessments

  • Work Style: Reliability, Proficient, 07/01/19
  • Customer Focus & Orientation, Proficient, 05/01/19
  • Data Entry: Accuracy, Proficient, 10/01/20
  • Customer focus & orientation, Proficient, 10/01/20
  • Customer service, Highly Proficient, 10/01/20
  • Scheduling, Proficient, 10/01/20
  • Logic & critical thinking, Completed, 02/01/19
  • Spreadsheets with Microsoft Excel, Completed, 10/01/20

Personal Information

Relocation: Anywhere

Additional Information

I have been able to maintain my work ethic and balance while being a single mother of two daughters. Which has given me a positive attitude towards work and goal setting.

Timeline

Remote receptionist

05.2022 - Current

Administration-payroll

Divine Energy Solutions
01.2021 - 04.2022

Administrative Assistant

Divine Energy Solutions
03.2019 - 07.2023

Administrative Assistant

USMC
10.2006 - 10.2010

Bachelor's in Psychology -

University of Phoenix-Online Campus
Grace Sanchez