Grace Sanmiguel
Hanahan,SC
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at Happy Empanada. Excelled in resolving customer complaints, enhancing loyalty, and fostering positive experiences through expert knowledge and stress management. Skilled in client relations and complaint resolution, significantly improving service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Happy Empnanada
08.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Prep Cook
Luke & Ollie's
11.2021 - 04.2023
Store Manager
Riccardi's Italian Ice
05.2021 - 08.2022
Shift Leader
Panda Express
04.2015 - 06.2020
Education
Associated Degree - Liberal Arts Paralegal
Ana G. Mendez Univerity
Carolina, Puerto Rico05.1996
Skills
- Problem resolution
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Order processing
- Documentation
- Data collection
Customer service
- Prioritization
- Staff training
- Clerical support
- Live chat support
- Key holder experience
- Stress management
- Credit card payment processing
- Customer consulting
- Fluent in English and Spanish language
Timeline
Customer Service Representative
Happy Empnanada
08.2022 - 09.2024
Prep Cook
Luke & Ollie's
11.2021 - 04.2023
Store Manager
Riccardi's Italian Ice
05.2021 - 08.2022
Shift Leader
Panda Express
04.2015 - 06.2020
Associated Degree - Liberal Arts Paralegal
Ana G. Mendez Univerity
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