Grace Santos
Belleville
Summary
Seasoned Clinical Educator with over 30 years in the ESRD industry. Expertise in adult learning principles, clinical procedures, and evaluation methodologies. Focused on promoting evidence-based practices and enhancing patient outcomes while fostering interdisciplinary collaboration within medical teams.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr, Nephrology Clinical Educator
Quest Diagnostics
Clifton
08.2025 - Current
- Train and educate dialysis clinic staff on laboratory procedures, applications, and best practices through quarterly on-site visits and remote support across NJ, NY, PA, DE and DC
- Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration
- Reviewed specimen condition reports, creating corrective action plans for clinics to enhance specimen quality and integrity
- Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines
- Developed and maintained educational materials, including training tools, newsletters, and resources supporting continuous quality improvement initiatives
- Developed and maintained educational materials, including training tools, newsletters, and resources supporting continuous quality improvement initiatives
Nephrology Clinical Educator
Spectra Laboratories
Southaven
04.2006 - 08.2025
- Educated dialysis professionals across NJ, NY, PA, DE, and DC on clinical best practices, enhancing patient care standards
- Created, designed and implemented education modules and strategies used by team in both live and virtual environments
- Trained staff on technical aspects of blood, water, and dialysate to uphold best practices in lab processing
- Maintained the territory through on-site visits, virtual live WebEx, and phone contact for dissemination and communication of information.
Nurse Manager, Outpatient Hemodialysis
HackensackUMC
Hackensack
02.2005 - 04.2006
- Directed operations of 250-patient, 36-station dialysis unit, ensuring high-quality care in delivery of over 30,000 treatments annually
- Collaborated with renal medical director to enhance patient care by implementing best practices and NKF K/DOQI standards in anemia, osteodystrophy, vascular access, and adequacy
- Hired, evaluated and counseled staff of 60 nurses and 30 ancillary support personnel
Charge Nurse, Acute/Outpatient Dialysis
HackensackUMC
Hackensack
08.1998 - 02.2005
- Created daily patient schedule, directing care based on patient need, acuity, and staff expertise to enhance operational efficiency
- Collaborated with physicians, staff, and departments to plan and implement daily operations in dialysis units, improving patient care coordination
- Coordinated staff scheduling to ensure adequate coverage for patient care
- Coordinated staff scheduling to ensure adequate coverage for patient care
Staff Nurse, Acute Hemodialysis
HackensackUMC
Hackensack
07.1996 - 08.1998
Registered Staff Nurse, Medical-Surgical
HackensackUMC
Hackensack
06.1993 - 08.1996
Education
Bachelor of Science - Nursing
Saint Peter's University
Jersey City, NJ 06.1999 - 05.2001
Registered Nurse - Nursing
Holy Name Hospital School of Nursing
09.1991 - 05.1993
Skills
- In In-depth renal industry knowledge
- Clinical Assessment
- Patient Education
- Quality improvement
- Curriculum development
- Detail oriented
- Self motivated
- Collaborator
- Interpersonal communication
- Trainer
Certification
2001 Certified Nephrology Nurse (CNN)
References
References available upon request.
Timeline
Sr, Nephrology Clinical Educator
Quest Diagnostics
08.2025 - Current
Nephrology Clinical Educator
Spectra Laboratories
04.2006 - 08.2025
Nurse Manager, Outpatient Hemodialysis
HackensackUMC
02.2005 - 04.2006
Bachelor of Science - Nursing
Saint Peter's University
06.1999 - 05.2001
Charge Nurse, Acute/Outpatient Dialysis
HackensackUMC
08.1998 - 02.2005
Staff Nurse, Acute Hemodialysis
HackensackUMC
07.1996 - 08.1998
Registered Staff Nurse, Medical-Surgical
HackensackUMC
06.1993 - 08.1996
Registered Nurse - Nursing
Holy Name Hospital School of Nursing
09.1991 - 05.1993