Outside of work I love to spend time with my significant other, my family, grandkids and friends
I love to bike, go for walks and have most recently as of last fall, taken up golf!
Grace Schachtner
Forest City,IA
Summary
Hardworking and passionate about my roles in the dental field. I trained for Dental Assisting on the job for Dr. Larry Dunscombe- over the past 24 years I have gained not just technical skills but people skills and how to handle difficult situations. I love that each day is different and presents its own unique challenges. I have also been a Floater for the last 24 years which is how I worked into the Office Manager positions. Through my office manager position I have been able to bring down both location's Accounts Receivables to less than half what I started out within 6 months. I have recently moved to Forest City and while I love the patients and people I work with, I've decided it may be time for me to make my commute shorter and still love what I do.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Practice Management Software Educator
Eddson
01.2023 - Current
- Train employees after integration of new Practice Management software on use, short cuts, customization for their practice.
- Spend 2 days on site for training- support and making sure all employees are comfortable with how the software works and it's capabilities.
- Making sure the team feels heard and trouble shooting any problems that may arise, including x-ray programs, etc. as I could.
Dental Assistant/Front Office Manager
Northpark Family Dentistry
09.2001 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Skills
- Professional demeanor in varied situations
- Compassionate support
- Dedicated to dental care
- Willing to try new things and latest technology to improve myself and benefit my employer
Certification
- Licensed Dental Assistant - September 2001 to present
Interests
Timeline
Practice Management Software Educator
Eddson
01.2023 - Current
Dental Assistant/Front Office Manager
Northpark Family Dentistry
09.2001 - Current
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