Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager

Grace Schmidt

Pineville

Summary

Dynamic Office Manager at Red River Sleep Center with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in office management and employee training, I implemented a client feedback system that significantly improved service quality. Adept at maintaining confidentiality and fostering strong team dynamics, I excel in fast-paced stressful environments and have a track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Manager

Red River Sleep Center
03.2016 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient or staff inquiries or concerns via phone calls or email correspondence.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Handled aspects of HR including time and attendance.

Patient Services Coordinator III/Team Leader

Red River Sleep Center
04.2009 - 03.2016
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Verified patient's insurance eligibility and benefits coverage.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
  • Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Collected, arranged, and input information into database system.

Psych Aid

Central Louisiana State Hospital
04.2008 - 04.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked closely with Psychiatric Aide Supervisor or other professional medical personnel.
  • Assisted to create and maintain a therapeutic environment for mentally ill patients to include performing routine nursing duties such as taking vital signs and weighing patients.
  • Recorded data on patients' charts concerning behavioral observations, vital signs, symptoms, accidents, injuries, etc.
  • Accompanied patients to clinics, meals, recreational activities, field trips, etc. to insure safety and prevent elopements.
  • Cared for the personal needs of patients and assists them in good grooming, personal hygiene, eating, and the control of money and valuables.
  • Assisted in restraining hostile and physically violent patients utilizing therapeutic intervention techniques.
  • Made rounds to check patients' presence; checks for compliance with safety rules and regulations and documents appropriately.
  • Assisted in emergency situations.

Education

Bachelor of Science - Psychology

Northwestern State University of Louisiana
Natchitoches, LA
12-2007

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Account reconciliation
  • Credit and collections
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Employee training
  • Technical support
  • MS office
  • Training and development
  • Typing 65 WPM

Certification

Microsoft Office Specialist Certified

Languages

English

Timeline

Office Manager

Red River Sleep Center
03.2016 - Current

Patient Services Coordinator III/Team Leader

Red River Sleep Center
04.2009 - 03.2016

Psych Aid

Central Louisiana State Hospital
04.2008 - 04.2009

Bachelor of Science - Psychology

Northwestern State University of Louisiana

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Grace Schmidt