Grace Schmidtke

• Delivered groceries efficiently while adhering to safety protocols and customer service standards.
• Managed inventory by ensuring accurate order fulfillment and reducing delivery errors.
• Navigated diverse neighborhoods to optimize delivery routes and enhance customer satisfaction.
• Maintained communication with customers regarding order status and delivery timelines.
• Trained new drivers on operational procedures, best practices, and customer engagement techniques.
• Implemented process improvements that increased delivery speed and accuracy across the team.
• Mentored junior drivers, fostering a culture of teamwork and high performance within the group.
• Analyzed feedback to identify trends, driving enhancements in service quality and efficiency.
• Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
• Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
• Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
• Contributed to increased sales through timely deliveries and effective communication with store personnel.
• Promoted positive company image by providing excellent customer service throughout the delivery process.
• Provided constructive feedback on store operations that led to improved order accuracy and reduced discrepancies between online orders and physical inventory counts.
• Developed strong relationships with both store employees and customers which resulted in receiving positive reviews and recommendations leading to an increase in overall delivery requests.
• Supported team members during peak hours or when short-staffed, demonstrating flexibility and adaptability in various roles within the company.
• Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Reduced delivery times by planning optimal routes and adjusting schedules as needed for unforeseen circumstances.
• Managed customer inquiries and complaints in polite and professional manner.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

• Resolved customer inquiries through phone and email, ensuring prompt service delivery.
• Coordinated hotel bookings and changes, providing seamless support to clients.
• Taking inbound calls and making hotel reservations.
• Implemented feedback mechanisms to enhance guest satisfaction and service quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Maintained organized filing systems for records and correspondence to enhance office efficiency.
• Collaborated with team members to streamline communication between departments and improve workflow.
• Utilized multi-line phone system to manage incoming calls, directing them to appropriate personnel promptly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

• Delivered personalized care and assistance to enhance client comfort and well-being.
• Administered medication and monitored vital signs to ensure health compliance.
• Developed individualized care plans in collaboration with healthcare professionals.
• Trained in caregiving protocols and best practices for client safety.
• Coordinated transportation for clients to medical appointments and social activities.
• Maintained accurate documentation of client progress and daily activities.
• Implemented strategies to improve client engagement and satisfaction levels.
• Fostered strong relationships with clients and families, promoting trust and communication.
• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Assisted patients with self-administered medications.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
• Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
• Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
• Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
• Monitored progress and documented patient health status changes to keep care team updated.
• Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
• Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.

- Confer with customers by telephone regarding information about products or services .

- Enter order information in , cancel accounts, or obtain details of complaints.

- Keep records of customer interactions or transactions, record details of inquiries.

-Check to ensure that appropriate changes were made to resolve customers problems, including billing , refunds or shipping complaints. Refer unresolved grievances to designated departments.

- Operate telephone switchboard to answer, screen, or forward calls, provide information, take messages,or schedule appointments.