Grace Schroeder
Bloomington,IN
Summary
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
06.2024 - 07.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Crew Trainer
McDonald's
11.2022 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Yorktown High School
Yorktown, INSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Safety processes and procedures
- Creative problem solving
Timeline
Shift Leader
Dunkin' Donuts
06.2024 - 07.2025
Crew Trainer
McDonald's
11.2022 - 08.2024
Yorktown High School
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