Grace Sheppard
Liberty Lake,WA
Summary
Knowledgeable party host with proven track record in creating memorable events. Adept at managing diverse groups, ensuring smooth operations, and delivering engaging experiences. Demonstrated leadership and communication skills through consistently high guest satisfaction.
Overview
2
2
years of professional experience
Work History
Flight Attendant (party Host)
Flight509
09.2024 - Current
- Supervised activities to maintain safety and enjoyment for participants.
- Managed food and beverage service during events to keep guests satisfied.
- Created a lively atmosphere through music and games.
- Coordinated setup and breakdown of party decorations and supplies.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Store Manager
Ridgeline High School DECA
09.2022 - Current
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Barista
Ridgeline High School DECA
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Ridgeline High School
Liberty Lake, WA06-2025
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Public speaking
- Verbal and written communication
- Cultural awareness
- Leadership qualities
- Guest services
- Calm under pressure
- Multilingual skills
- Cleanliness and sanitation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Flight Attendant (party Host)
Flight509
09.2024 - Current
Store Manager
Ridgeline High School DECA
09.2022 - Current
Barista
Ridgeline High School DECA
09.2022 - Current
High School Diploma -
Ridgeline High School
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