Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Grace  Sherwood-Michaelis

Grace Sherwood-Michaelis

Summary

Through my past work experience I have learned to not only multi-task in busy environments, but maintain order while doing so. I have gained experience in communication with varying people in multiple different modes of work which boosts the effectiveness of my communication going forward. I am a reliable, hard-working person who can adapt and communicate well.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

Table14
06.2023 - 01.2024

- Answered phone calls inquiring about hours, seating, menu information, and more.

- Managed organization of reservations during my shift.

- Greeted customers upon arrival by providing a welcoming environment.

- Seated customers and allocated seating upon request.

- Maintained cleanliness in the work environment by bussing and resetting tables during shift downtime.

- Helped servers in bringing out dishes and shining silverware during shift downtime.

Barista

Biggby Coffee
12.2021 - 06.2022

- Maintained a cleanly work environment.

- Handcrafted coffee, tea, and other beverages upon order.

- Took orders by both drive thru and in person requests.

- Maintained well-mannered interactions during rush hours.

- Contributed to keeping the work environment positive throughout shift changes.

Education

N/A

Ludington High School
Ludington, MI
05.2024

No Degree - Certified Nursing Assistant

West Shore ESD CTE
Scottville, MI
05.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Interactive communication skills
  • Table Bussing
  • Guest complaint resolution
  • Reservation Management
  • HIPAA Compliance
  • Lead Placement
  • Patient Communication
  • Certified in CPR/AED
  • Certified EKG Technician (CET)
  • Bathing Assistance
  • Patient Care
  • Compassionate Care
  • Recording vital signs
  • Adaptable

Certification

  • CET - EKG Technician
  • OSHA Safety and Health certification
  • CPR certified

Languages

English
Full Professional

Timeline

Hostess

Table14
06.2023 - 01.2024

Barista

Biggby Coffee
12.2021 - 06.2022

N/A

Ludington High School

No Degree - Certified Nursing Assistant

West Shore ESD CTE
Grace Sherwood-Michaelis