Grace Younan Shiba

Summary

Experienced Program Coordinator and Assistant Manager with a background in customer service, historical and political analysis. Demonstrated capacity for building strong connections with customers , devise and execute effective plans, and manage and coordinate large-scale programs. Proven leadership in both retail and educational settings, with a particular emphasis on the attainment of organizational objectives through exceptional communication skills and strategic planning.

Overview

years of professional experience

Work History

Assistant Manager

Sunglass Hut

11.2019 - 07.2024

Monitored sales performance and set individual and team targets to drive revenue growth
Collaborated with team to create effective sales strategies and promotions
Oversaw inventory management and ensured stock levels were maintained to meet customer demand
Maintained relationships with key clients and identified new business opportunities
Resolved customer complaints and addressed any issues in a timely and professional manner
Analyzed sales data and generated reports to track progress and identify areas for improvement

Program Coordinator

Assyrian Cultural Foundation

01.2024 - 08.2024

Successfully managed and coordinated programs for 150 music students, ensuring smooth operation and delivery of high-quality educational experiences.
Developed and implemented program plans, schedules, and budgets, leading to efficient use of resources and timely completion of program goals.
Organized and led events, workshops, and performances, enhancing the cultural and educational enrichment of participants.
Acted as the primary point of contact for students, parents, instructors, and stakeholders, fostering strong relationships and effective communication.
Monitored and evaluated program effectiveness, gathering feedback and making necessary adjustments to improve outcomes.

Community Outreach Intern

First Presbyterian Church Evanston

05.2024 - 08.2024

Contributed to the planning and execution of fundraising and outreach initiatives focused on social justice, including prison outreach and refugee support.
Assisted in grant writing to secure funding, ensuring alignment with the church's mission to serve minority groups and low-income individuals.
Created marketing materials such as flyers and brochures, enhancing the church's communication efforts and raising awareness for various programs and events.
Acted as main point of contact between management, clinical staffs and external community.

Sales Associate

TJ Maxx

11.2016 - 10.2019

Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
Demonstrated strong product knowledge and effectively communicated features and benefits to customers
Processed transactions accurately and efficiently using pointofsale system
Collaborated with team members to ensure a positive and productive work environment

Education

Masters - Human Resource Management

North Park University

Chicago, IL

Bachelor of Liberal Arts and Sciences - History and Political Science:Law and Courts

University of Illinois

Chicago

12-2023

Skills

Problem-solving
Time management
Critical thinking
Customer Service: Client relationship management, Conflict resolution, Customer satisfaction, Interpersonal skills

Languages: English, Assyrian
Team building
Customer Relations

Timeline