Grace Shorden
Unionville,VA
Summary
Dynamic and organized receptionist with proven expertise at E.M. Dodgers, enhancing front desk efficiency and client satisfaction. Skilled in appointment scheduling and data entry, I streamlined operations and resolved customer issues effectively, ensuring a welcoming environment. My strong telephone skills and time management contributed to a positive first impression for all visitors.
Overview
4
4
years of professional experience
Work History
Receptionist
E.M. Dodgers
Ruther Glen, VA
01.2020 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
Education
GED -
Germanna Community College
Locust Dale, VA05.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
Timeline
Receptionist
E.M. Dodgers
01.2020 - 05.2024
GED -
Germanna Community College