Grace Siibo

Monitoring Organized educational activities such as field trips and assemblies.

Provided one-on-one support for special needs students and analyses and assist in reviewing schedule proved by the administration

Monitors day to day class activities and prepares project reports according on each students accordingly Assisted teachers in creating lesson plans and providing instructional materials.

Graded assignments, tests and papers according to teacher instructions.

Instructed students individually or in groups to reinforce learning concepts.

Assisted with the development of Individual Education Plans.

Facilitated small group instruction sessions on various topics.

Monitored student progress by keeping detailed records of academic performance.

Encouraged students to take an active role in their own learning process.

Assisted customers with account maintenance such as resetting passwords and updating contact information.

Answered incoming customer inquiries regarding product and service information.

Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Responded to customer emails with accurate product and service information.

Generated reports on customer feedback, trends, and other metrics for management interreviews.

Performed data entry of customer orders into the company's order management system.

Maintained a high level of professionalism while interacting with customers via phone or email.

Developed strategies for improving customer service processes based on feedback from customers and team members.

Ensured compliance with all applicable laws related to consumer protection regulations.

Conducted outbound calls to follow up on surveys or solicit additional business opportunities.

Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.