Grace Silva
Montebello,CA
Summary
To leverage my extensive customer service experience and technical skills in a dynamic and innovative environment, contributing to groundbreaking projects and advancing my career.
Overview
2
2
years of professional experience
Work History
Lead Customer Service / Artist
M.A.C Cosmetics
Los Angeles, CA
03.2022 - Current
- Lead a team of sales associates, providing training and support to ensure exceptional customer service.
- Conduct personalized makeup consultations and product demonstrations.
- Manage inventory and coordinate with suppliers to maintain stock levels.
- Achieved sales targets consistently through effective team management and customer engagement.
- Demonstrated a strong ability to learn and adapt quickly to new products and techniques, ensuring the highest level of service.
TikTok Live Host
Newme
Los Angeles, CA
09.2022 - 02.2023
- Hosted live sessions to promote products, increasing brand awareness and customer interaction.
- Utilized social media analytics to improve content strategy and engagement.
- Proven ability to quickly learn and effectively utilize new platforms and technologies to engage with a wide audience.
Vendor/Brand Representative
COTY Inc., R&D
Los Angeles, CA
06.2022 - 01.2023
- Represented and promoted brand products, enhancing customer engagement and sales.
- Coordinated with retail partners to optimize product placement and visibility.
- Showcased exceptional motivation and dedication by consistently exceeding sales targets and client expectations.
Education
Bachelor of Science - Rehabilitation Services
California State University of Los Angeles
Los Angeles, CA01-2019
Makeup Artistry Certificate - Makeup Artistry Certificate
Mt. San Antonio College
Walnut, CA01-2011
Skills
Customer Service Excellence
Sales and Marketing
Social Media Engagement
Product Demonstration
Inventory Management
Team Collaboration
Technical Proficiency in Makeup Artistry
Quick Learner and Adaptable
Highly Motivated and Dedicated
Timeline
TikTok Live Host
Newme
09.2022 - 02.2023
Vendor/Brand Representative
COTY Inc., R&D
06.2022 - 01.2023
Lead Customer Service / Artist
M.A.C Cosmetics
03.2022 - Current
Bachelor of Science - Rehabilitation Services
California State University of Los Angeles
Makeup Artistry Certificate - Makeup Artistry Certificate
Mt. San Antonio College
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