Grace Simmons
Elizabeth City,NC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Detention Lieutenant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
24
24
years of professional experience
Work History
General Instructor
Halifax Community College
04.2019 - Current
- Used positive reinforcement and provided clear feedback to help students succeed.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Facilitated class discussion to help students work through questions and expand understanding.
- Provided individual mentoring and special tutoring to struggling students.
- Worked with average of 10 students per class.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Instructed through lectures, discussions and demonstrations in the detention field.
General Instructor
College Of The Albemarle
07.2017 - Current
- Used positive reinforcement and provided clear feedback to help students succeed.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Facilitated class discussion to help students work through questions and expand understanding.
- Provided individual mentoring and special tutoring to struggling students.
- Worked with average of 10 students per class.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Instructed through lectures, discussions and demonstrations in the detention field.
Detention Lieutenant
Albemarle District Jail
05.2006 - Current
- Supervised up to 12 employees and performance of tasks and managed 248 offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different facility locations.
- Verified all prison visitors carried proper identification and had no contraband before entering facility.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Deli Associate
Food Lion
01.2007 - 01.2009
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Correctional Officer
Pasquotank Correctional Institution
01.2005 - 04.2006
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Arranged for medical and dental care of inmates.
Customer Service Representative
Food Lion
01.2004 - 01.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Cashier
Winn Dixie Supermarket
01.2003 - 01.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Night Manager
Mc Donald's Fast Food
01.2002 - 01.2003
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Organized shift meetings to communicate and resolve issues for night operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed overstocking, restocking and inventory control procedures during night shift.
Food Prep Cook
KFC And A&W Fast Food
01.2001 - 01.2002
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Set up 4 line stations with proper tools and products, quality-checked foods and maintained line equipment.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
Education
General Instructor Certification - General Instructor Certification
Halifax Community College
Weldon, NC07.2017
Detention Officer Certification - Detention Officer Certification
North Carolina Justice Academy
Salemburg, NC05.2007
TASER Certification - TAser Certification in X26 And X26P
Albemarle District Jail
Elizabeth City, NC01.2007
No Degree - Nursing Practice
College of The Albemarle
Elizabeth City, NC01.2005
OC Pepper Spray Certification - OC Pepper Spray Certification
Pasquotank Correctional Institute
Elizabeth City, NC01.2005
GED -
College of The Albemarle
Elizabeth City, NC01.2004
Skills
- G-Suite
- Active Listening
- Data Entry
- Teambuilding
- Planning and Coordination
- Written Communication
- Self-Motivated
- Decision-Making
- MS Office
- Flexible and Adaptable
- Excellent Communication
- Critical Thinking
- Clerical Support
- Dependable and Responsible
- Teamwork and Collaboration
Timeline
General Instructor
Halifax Community College
04.2019 - Current
General Instructor
College Of The Albemarle
07.2017 - Current
Deli Associate
Food Lion
01.2007 - 01.2009
Detention Lieutenant
Albemarle District Jail
05.2006 - Current
Correctional Officer
Pasquotank Correctional Institution
01.2005 - 04.2006
Customer Service Representative
Food Lion
01.2004 - 01.2005
Cashier
Winn Dixie Supermarket
01.2003 - 01.2004
Night Manager
Mc Donald's Fast Food
01.2002 - 01.2003
Food Prep Cook
KFC And A&W Fast Food
01.2001 - 01.2002
General Instructor Certification - General Instructor Certification
Halifax Community College
Detention Officer Certification - Detention Officer Certification
North Carolina Justice Academy
TASER Certification - TAser Certification in X26 And X26P
Albemarle District Jail
No Degree - Nursing Practice
College of The Albemarle
OC Pepper Spray Certification - OC Pepper Spray Certification
Pasquotank Correctional Institute
GED -
College of The Albemarle
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