Grace Sinen
Lowell
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talent.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sip Organic Juice Bar
02.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
Inbound Stower
Amazon
07.2020 - 02.2021
- Unloaded inbound freight and placed it into designated bays or slots.
- Maintained a safe, clean, and organized work environment at all times.
- Inspected material handling equipment for any damages before use.
- Communicated effectively with team members regarding daily tasks and expectations.
Salad Maker
Bliss and Vinegar
02.2020 - 06.2020
- Replenished food wells and containers to maintain levels of high-quality, safe food
- Washed and cut fruits and vegetables for trays and salads
- Performed basic food preparation duties requiring minimal recipe knowledge
- Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient
- Managed interruptions while attending to details and servicing customers
- Stored food in full compliance with food safety policies and procedures
Waitress
Keiser's
06.2018 - 02.2020
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Worked closely with kitchen crew to foster accuracy and efficiency
- Observed all safety and sanitation requirements for food preparation and handling.
Sandwich Artist
SUBWAY®Restaurants
05.2017 - 05.2018
- Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
- Presented cheerful attitude when assisting customers and creating sandwiches
- Adhered to all quality standards, formulas, and procedures as outlined in the company's operations manual
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures.
Education
High School Diploma -
Lowell Senior High School
Lowell, MI06.2019
Some College (No Degree) -
Grand Rapids Community College
Grand Rapids, MISkills
- Operations Management
- Sales Strategies
- Money Handling
- Complaint Resolution
- Product Knowledge
- Business Development
- Strategic Planning
Timeline
Assistant Manager
Sip Organic Juice Bar
02.2021 - Current
Inbound Stower
Amazon
07.2020 - 02.2021
Salad Maker
Bliss and Vinegar
02.2020 - 06.2020
Waitress
Keiser's
06.2018 - 02.2020
Sandwich Artist
SUBWAY®Restaurants
05.2017 - 05.2018
High School Diploma -
Lowell Senior High School
Some College (No Degree) -
Grand Rapids Community College
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