Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Smallwood

Batavia,OH

Summary

Hardworking employee with experience in various roles in customer service, and a desire to take on new challenges. Known for having a strong work ethic, adaptability, and interpersonal skills. Proficient at working effectively unsupervised and quickly learning new skills. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Customer Service Coordinator

TQL
Cincinnati, OH
12.2024 - Current
  • Perform data entry tasks related to customer accounts and order processing.
  • Ensuring that customers obtain insurance for their shipments when required.
  • Managing a continuous flow of emails received throughout the day.
  • Monitoring import and export shipments and keeping their status updated.

Administrative Assistant & Creative Consultant

Spence Hardware & Supply, Inc.
Moscow, ID
09.2021 - 10.2024

AA Tasks:

  • Counting money
  • Filling orders
  • Administering price changes
  • Managing individual orders for customers
  • Handling claims for damaged items.

CC Tasks:

  • Merchandising
  • Creative design for store events
  • Assisting with marketing

Cashier & Front End Manager (Department Lead)

Walmart
Moscow, ID
07.2018 - 09.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Counted money, including the store deposit, verifying accuracy, and preparing it for pick up each day.
  • Managed front-end personnel, including cashiers, customer service associates, and cart crew.
  • Provided solutions for various issues relating to both customers and employees.

Server/Cashier

McAllister's Deli
Mason, OH
03.2017 - 05.2018
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on a cash register and point-of-sale system.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies.

Education

High School Diploma -

Sycamore High School
Cincinnati, OH
05-2018

Vocational - Interior Design

Interior Design Institute
San Francisco, CA

Some College (No Degree) - Graphic Design

Penn Foster College
Scottsdale, AZ

Skills

  • Data Entry
  • Invoice Processing
  • Office Administration
  • Filing
  • Mail handling
  • Spreadsheet Management
  • Spreadsheets
  • Social Media and Promotions
  • Phone call answering
  • Professional Communication
  • Highly organized
  • Claims appeal procedures
  • Self-starter
  • Customer Relations
  • Senior leadership support
  • Multitasking and prioritization

Timeline

Customer Service Coordinator

TQL
12.2024 - Current

Administrative Assistant & Creative Consultant

Spence Hardware & Supply, Inc.
09.2021 - 10.2024

Cashier & Front End Manager (Department Lead)

Walmart
07.2018 - 09.2021

Server/Cashier

McAllister's Deli
03.2017 - 05.2018

High School Diploma -

Sycamore High School

Vocational - Interior Design

Interior Design Institute

Some College (No Degree) - Graphic Design

Penn Foster College