Grace Smith
Elwood,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional multitasking skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling service calls, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Hardworking, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Accounts Payable & Receivable Specialist
Johansen & Anderson
Joliet, IL
07.2022 - Current
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Maintained accurate records of accounts receivable and payable transactions.
- Reconciled daily cash receipts with bank deposits.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Prepared weekly aging reports of accounts receivables for management review.
Dispatcher
Johansen & Anderson
Joliet, IL
08.2019 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Scheduled appointments for clients, customers, and other visitors.
- Created schedules for personnel based on workload demands.
- Ensured prompt response times to customer requests.
- Provided support to field technicians via radio or telephone contact.
- Utilized GPS systems to accurately track vehicles' locations and routes taken.
- Received or prepared work orders.
Manager
Subway
Braidwood, IL
04.2014 - 08.2019
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
Cashier
Dollar General
Diamond, IL
04.2014 - 08.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Homeschool
Braceville, IL04-2014
Skills
- Invoice Processing
- Expense Reporting
- Payment Processing
- General Ledger Maintenance
- Cash Management
- Dispatch Coordination
- Customer Relations
- Work Order Management
- Critical Thinker
- Stress Tolerance
Languages
sign language
Limited
Timeline
Accounts Payable & Receivable Specialist
Johansen & Anderson
07.2022 - Current
Dispatcher
Johansen & Anderson
08.2019 - Current
Manager
Subway
04.2014 - 08.2019
Cashier
Dollar General
04.2014 - 08.2015
High School Diploma -
Homeschool
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