Summary
Overview
Work History
Education
Skills
Timeline
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Grace Smith

Hollywood,FL

Summary

Highly motivated and detail-oriented Operations Manager, experienced in maintaining and striving for operational excellence through proper execution of processes. Proven ability to remain calm and professional in high-pressure situations. Maintains confidentiality and professionalism in sensitive situations. Passionate about Loss Prevention strategies to minimize loss and increase sales, while upholding compliance of policies and procedures. Motivated with the goal of to continue and further cultivate a career within the Loss Prevention field, become a successful and supportive partner to the business, and overall assist the company succeed in shrink reduction, operational excellence and helping store management become successful business owners.

Overview

3
3
years of professional experience

Work History

Operations Manager

Ulta Salon, Cosmetics & Fragrance, Inc.
09.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assisted in significant shrink reduction of -2.89 in 2022, to -2.23 in 2023 through inventory control processes and proper inventory preparation.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with local Law Enforcement, resulting in several resolved cases of external theft.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Identified and resolved unauthorized, unsafe, or ineffective practices of safety protocols.
  • Implemented a new Inventory Adjustment process to directly impact shrink, inventory accuracy, optimize replenishment procedures and maintain store standards
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Observed each employee's individual strengths and developed action plans to improve areas of opportunity.
  • Monitored daily/ weekly cash discrepancies, inventory shrinkage and write-off.
  • Investigated and reported internal and external theft cases.

Sales Manager

Ulta Salon, Cosmetics & Fragrance, Inc.
04.2022 - 09.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and training on selling behaviors to Prestige Beauty Advisors to foster professional development and career growth.
  • Due to being scheduled at times of peak traffic, witnessed and trained the team on awareness of ORC and shoplifting behaviors and proper protocol.
  • Consistently met or exceeded corporate event goals and frequently placing in top 3 in region in percent to goal through diligent planning and partnership with brand partners and sales team.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Established and cultivated solid business relationships with brand partners.
  • Collaborated with brand partners to create targeted store generated events, driving customer engagement and sales growth.
  • Facilitated cross-functional communication between sales and operation teams to ensure cohesive efforts towards shared goals.
  • Utilized metrics and effectively constructing plans to impact low-performing boutiques and other priority brands to increase sales.
  • Met and Exceeded sales goals and increased productivity through effective sales strategy, analyzing data and business planning.

Lead Cashier

Ulta Salon, Cosmetics & Fragrance, Inc.
05.2021 - 04.2022
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers in store and neighboring stores with positive and encouraging techniques to maximize performance in customer satisfaction, Loyalty, identify and prevent fraudulent activity and cash handling scams.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw cleanliness and organization of register area, maintaining standards and minimizing room for error.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Helped management develop employee improvement plans and motivate team members to continually improve in the Loyalty Trifecta.
  • Handled cash with high accuracy and took care to train the team on how to check bills for fraud.
  • Assisted in investigating and reporting return and point redemption fraudulent activities.

Education

Certification - CFI

Wicklander-Zulawski
04.2024

Certification - LPQ

Loss Prevention Foundation
03.2024

High School Diploma -

Mcarthur High School
Hollywood, FL
05.2021

Skills

  • Creative Problem-Solving
  • Conducting Investigations
  • Flexible and Adaptable
  • Operations Management
  • Timely Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Inventory Management
  • Process improvement strategies
  • Policies and procedures implementation
  • Maintaining Compliance
  • Innovative thinking
  • Self-evaluating
  • Building professional relationships

Timeline

Operations Manager

Ulta Salon, Cosmetics & Fragrance, Inc.
09.2023 - Current

Sales Manager

Ulta Salon, Cosmetics & Fragrance, Inc.
04.2022 - 09.2023

Lead Cashier

Ulta Salon, Cosmetics & Fragrance, Inc.
05.2021 - 04.2022

Certification - CFI

Wicklander-Zulawski

Certification - LPQ

Loss Prevention Foundation

High School Diploma -

Mcarthur High School

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