Grace Smith
Seattle,WA
Summary
Highly motivated recent college graduate with a degree in Environmental Science and Resource Management and a minor in Business Administration. Outgoing sales professional with extensive customer service and sales experience with a track record of driving increased revenue and improving buying experience. Looking for a position where I can share my knowledge gained from undergraduate projects and to learn from supervisors and teammates.
Overview
2
2
years of professional experience
Work History
Sales Associate
City Sightseeing
06.2024 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Input customer reservations, payment sources, and contact details into POS systems
- Performed cash, card and check transactions to complete customer purchases.
Scholar Lead
Washington State Opportunity Scholarship
06.2022 - Current
- Provided on-campus peer mentorship to 15 newly selected scholarship recipients
- Shared resources that support goal setting, time management, and prioritization of work
- Worked in team environment to maintain high levels of productivity
- Helped fellow peers succeed by through personalized and group meetings.
Desk Services Representative
University Of Washington Housing And Food Services
05.2022 - 06.2024
- Processed move-ins, move-outs, and key transfers by preparing materials and assigning keys in fast-paced environment.
- Trained on Desk Services systems such as Microsoft Office, Excel, and Sharepoint.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Received, processed, and delivered mail and packages for residents, guests, and HFS staff over one half of campus.
- Registered and assign guests to rooms, issue keys, meal cards, fobs, collected payment and signatures.
SUMMER CONFERENCE DESK SERVICES REPRESENTATIVE
University Of Washington Housing And Food Services
06.2023 - 09.2023
Education
Bachelor of Science - Environmental Science And Resource Management
University of Washington
Seattle, WA06.2024
Skills
- RStudio
- Team collaboration
- Environmental data analysis
- MySQL
- Excel
- Environmental law knowledge
Timeline
Sales Associate
City Sightseeing
06.2024 - Current
SUMMER CONFERENCE DESK SERVICES REPRESENTATIVE
University Of Washington Housing And Food Services
06.2023 - 09.2023
Scholar Lead
Washington State Opportunity Scholarship
06.2022 - Current
Desk Services Representative
University Of Washington Housing And Food Services
05.2022 - 06.2024
Bachelor of Science - Environmental Science And Resource Management
University of Washington
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