Grace Smith
San Luis Obispo,CA
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with a passion for animal care and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Animal Medical Center
05.2022 - 09.2025
- Aided clients with answering varying questions involving the care of their cats and dogs.
- Scheduled appointments and callbacks with veterinarians over the phone, in person, or via email.
- Worked under stress to help clients and their pets during rush hours and medical emergencies.
Health Student Ambassador
College of the Canyons
08.2021 - 12.2021
- Checked in faculty, students, and visitors into the campus for them to be allowed to enter the buildings of this campus that weren't infected by the COVID-19 virus.
- Examined full vaccine cards or confirmed negative COVID-19 2 weeks before the visit.
- Reviewed their dates of visit, names, and faces by scanning a QR code on their phone or with an ID card.
Education
Bachelor's degree - Animal Sciences
California Polytechnic State University
San Luis Obispo, CA06-2027
Associate's - Biology for Transfer
College of the Canyons
Santa Clarita, CA06.2025
Skills
- Animal handling
- Teamwork and collaboration
- Telephone etiquette
- Customer service
- Attention to detail
- Medical recordkeeping
Accomplishments
- Used Microsoft Excel to develop outstanding balance tracking spreadsheets for certain clients.
- Reduced the risk of giving expired medications and monitored missing items for quick purchases, and thus gave the needed medication quickly.
- Contacted clients to reduce the amount of medications that weren't picked up for months, and thus removed medications to replenish storage for medications to be picked up.
- Helped detect incorrect invoices that didn't match the total financial balances clients paid for.
- Handled clients/visitors within stressful situations for varying reasons, leading to little to no issues by the end of the day.
Certification
- Beef Quality Assurance - September 2025 to September 2028
Timeline
Veterinary Receptionist
Animal Medical Center
05.2022 - 09.2025
Health Student Ambassador
College of the Canyons
08.2021 - 12.2021
Associate's - Biology for Transfer
College of the Canyons
Bachelor's degree - Animal Sciences
California Polytechnic State University