GRACE SOVENSKI
Folsom,CA
Summary
Results-driven Field Operations Supervisor with progressive leadership experience leading multi-site operations, ensuring compliance with California's Deaf and Disabled Telecommunications Program (DDTP) contract, and driving operational excellence across geographically dispersed field offices. Trusted by executive leadership to navigate complex employee relations matters, operational challenges, staffing needs, and statewide initiatives with sound judgment and professionalism. Recognized for building collaborative partnerships, developing high-performing teams, and delivering strategic, mission-focused solutions that strengthen accountability, operational consistency, and exceptional service.
Overview
7
7
years of professional experience
Work History
Field Operations Supervisor
Communication Services For The Deaf
Sacramento, CA
01.2025 - Current
- Lead field operations across seven Northern California offices, ensuring operational excellence, business continuity, state contract compliance, and exceptional service delivery while partnering to support statewide field operations across all California locations.
- Partner with executive leadership, the Field Operations Program Director, and fellow Field Operations Supervisors to implement statewide initiatives, strengthen operational consistency, and support field operations across all California locations.
- Provide leadership, coaching, and performance management to field staff by addressing employee relations matters, facilitating difficult conversations, implementing corrective actions, and fostering a culture of accountability and professional growth.
- Oversee payroll, operational reporting, inventory accountability, and equipment management to ensure accuracy, compliance, and operational readiness.
- Exercise sound operational judgment by evaluating complex personnel and operational matters, balancing organizational priorities, and implementing timely, mission-focused decisions that minimize disruptions and strengthen field operations.
- Drive the implementation of organizational updates, policy changes, and operational process improvements to ensure consistent execution across regional field offices.
- Cultivate collaborative partnerships with executive leadership, People & Culture, Field Operations leadership, community partners, and cross-functional teams to strengthen operational consistency and advance organizational goals.
Regional Director of Operations
Amazing Lash Studio
Sacramento, CA
01.2023 - 01.2025
- Directed multi-site operations across multiple locations, leading teams of 70+ employees while driving operational performance, profitability, and exceptional customer service.
- Partnered with executive leadership and franchise ownership to implement strategic initiatives, operational improvements, and business growth strategies.
- Led cross-functional collaboration to ensure operational consistency, regulatory compliance, and an exceptional customer experience across all locations.
- Analyzed operational and financial performance metrics to identify opportunities for increased efficiency, improved profitability, and achievement of key performance indicators.
- Oversaw recruiting, hiring, onboarding, payroll, scheduling, performance management, and employee relations across multiple business locations.
- Developed, coached, and mentored managers to strengthen leadership effectiveness, improve accountability, and build high-performing teams.
Multi-Unit Director
Amazing Lash Studio
Sacramento, CA
01.2021 - 12.2022
- Partnered with regional leadership to execute strategic initiatives, enhancing operational improvements and ensuring brand standards across multiple locations.
- Directed daily operations across multiple studio locations, ensuring operational consistency, exceptional customer service, and achievement of business objectives.
- Managed staffing, scheduling, inventory, payroll, and operational compliance to support efficient business operations.
- Monitored operational performance and key performance indicators, implementing action plans to enhance productivity and team performance.
- Led recruitment, onboarding, coaching, and performance management of managers and team members to build engaged, high-performing teams.
Lead Teacher
Goddard School
Folsom, CA
10.2020 - 06.2021
Kindergarten Teacher
Cadence Academy
Rocklin, CA
06.2019 - 05.2020
Skills
- Field Operations Leadership
- Operational Excellence
- Multi-Site Operations
- State Contract Compliance
- Service Level Agreement (SLA) Compliance
- Performance Management
- Operational Reporting
- Strategic Planning
- Leadership Development
- Employee Relations
Languages
English
Native or Bilingual
American Sign Language (ASL)
Native or Bilingual
Timeline
Field Operations Supervisor
Communication Services For The Deaf
01.2025 - Current
Regional Director of Operations
Amazing Lash Studio
01.2023 - 01.2025
Multi-Unit Director
Amazing Lash Studio
01.2021 - 12.2022
Lead Teacher
Goddard School
10.2020 - 06.2021
Kindergarten Teacher
Cadence Academy
06.2019 - 05.2020