Grace Stair
Dublin,OH
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Bartender
Cheers
Copley, Ohio
03.2024 - 11.2024
- Opened and prepared the bar daily, ensuring readiness for service as the sole bartender/server until the night shift.
- Handled keno and other game money with high levels of trust and accuracy.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Neatly sliced and pitted fruit for garnishing drinks.
- Poured wine, beer and cocktails for patrons.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Bella Bronze Salon
Akron, Ohio
03.2020 - 04.2024
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Server/Bartender
Beau's Bar & Bistro
Copley, OH
01.2022 - 01.2024
- Mastered serving and bartending skills in a fast-paced environment while effectively managing customer needs.
- Facilitated the transformation of Beau's Market into Beau's Bistro & Bar, enhancing the dining experience.
- Promoted Beau's Bistro through engaging social media content, highlighting daily specials, cocktail lists, and new wines.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Highland Highschool
Medina, OH05-2020
Skills
- Safe service compliance
- Mixology
- Health codes compliance
- Bar restocking
- Cash and credit transactions
- Highly reliable
- New hire training
- Clear and effective communication
- Team player attitude
- Memory retention
- Sales expertise
- Complex Problem-solving
- Suggestive selling
- Hospitality and accommodation
- Strong multitasking
- Engaging personality
- Professional appearance
- Menu memorization
- Cash register operation
- Outgoing personality
- Customer service expertise
- Organizational growth
- Anticipating guest needs
- Classic cocktails
- Hospitality service expertise
- Cleanliness and hygiene
- Upselling
- Goal oriented
- Problem-solving
Timeline
Bartender
Cheers
03.2024 - 11.2024
Server/Bartender
Beau's Bar & Bistro
01.2022 - 01.2024
Assistant Manager
Bella Bronze Salon
03.2020 - 04.2024
Highland Highschool
Similar Profiles
Mohammad HussainMohammad Hussain
Floor entertainment manager at CheersFloor entertainment manager at Cheers
Daqauwn GlostonDaqauwn Gloston
Back of House Manager at CheersBack of House Manager at Cheers
Yulia CaoYulia Cao
Cashier at Cheers PancakeCashier at Cheers Pancake