Summary
Overview
Work History
Education
Skills
Timeline
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Grace Steele

Florence,SC

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Walmart
02.2021 - 04.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Restaurant Manager

Little Caesars
05.2017 - 12.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

High School Diploma -

Evans High School
Evans, GA
08.2017

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Customer Engagement
  • Retail Sales
  • Cash Handling
  • Flexible Schedule
  • Money Handling
  • Cash Register Operation
  • Phone Etiquette
  • Transaction Processing
  • Stock replenishment

Timeline

Retail Sales Associate

Walmart
02.2021 - 04.2024

Restaurant Manager

Little Caesars
05.2017 - 12.2020

High School Diploma -

Evans High School

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Grace Steele