Overview
Work History
Education
Skills
Timeline
Generic

Michaela Matthews Manzer

Winchester,VA

Overview

2
2
years of professional experience

Work History

Lead Hostess and Trainer

Cheesecake Factory Inc
08.2024 - Current
  • Greeted customers warmly upon arrival and provided friendly and courteous service.
  • Trained new desk staff on customer service best practices and restaurant policies to maintain high standards of service.
  • Minimized customer concerns by expertly managing customer expectations during busy periods.
  • Took reservations by phone and walk-in with guests while determining seating arrangement based upon kitchen output i.e., flow of large parties, still considering all guest dining times.

Front of House Team Member and Trainer

Chick-fil-A
04.2023 - 08.2024
  • Operated POS and maintained a balanced cash register when processing customer orders and payments (cash, credit/debit, and mobile).
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new staff in front-of-house procedures. In addition, trained in cross-communication between front of house and back of house to convey special requests and allergies for the safety and service of guests.
  • Maintained the front of house with an organized, stocked, and clean work area.
  • Completed order preparations to completion for guests during peak times, while maintaining order accuracy and ensuring quality product delivery for the ideal guest experience.

Barista

Dunkin' Donuts
10.2022 - 11.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, while following exact recipes for mixing and preparing beverage and food items to ensure consistent quality for guests.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins, and minimized spoilage with proper use of first-in-first out stock procedures


Education

High School Diploma -

Broad Run High School
Ashburn, VA
06-2024

Skills

  • Poised and effective communicator
  • When faced with obstacles, quick and creative solutions are presented
  • Consistent and dependable coworker
  • Able to apply and provide effective feedback
  • Perceptive and decisive actions to maintain and improve customer experiences
  • Managing competing priorities

Timeline

Lead Hostess and Trainer

Cheesecake Factory Inc
08.2024 - Current

Front of House Team Member and Trainer

Chick-fil-A
04.2023 - 08.2024

Barista

Dunkin' Donuts
10.2022 - 11.2022

High School Diploma -

Broad Run High School

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Michaela Matthews Manzer