GRACE TAGARAM
Clayton,United States
Summary
Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. Productive Administrative Executive with 15-year track record in data management, customer relations and complex problem-solving. Oversees Sales, Homecare and Staffing Company operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Ms-office, QuickBooks and Paycheck software. Hardworking and passionate job seeker with strong organizational skills eager to secure a career position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Accounts and Administrative Executive
Capital Homecare.
05.2018 - Current
- Managed payroll for over 280 contractors using Paychex and Quickbooks
- Billed various MCO for services provided
- Handled contractors grievances and managed office accounts
- Handle general Administrative duties like email correspondence
- Maintain, update Client and contractor files
- Prepare monthly client list for RN Visits
- Follow up and update caregiver professional certifications (License/CPR/First AID, EAD)
- Schedule and set up new clients, start up kits and process
- Follow with Virginia and Maryland State Support's planning agency on client data
- Upload new caregiver details on Kantime and LTTS
- Conduct weekly training sessions for caregivers on Policies and procedures
- Arrange for office supply, Stationary and other staff requirements
- Coordinate with scheduling team and recruiting team for hiring applicants as per company policies and MD state compliance
- Arrange office lunch and dinner
- Provide training for RN and CNA's about company policies and on HIPAA documentation.
- Created and updated records and files to maintain document compliance.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Office Manager
Asta CRS
12.2019 - 01.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Administrative Associate and Sales In charge
Primerx Inc.
09.2017 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service and Sales Associate
The Home Depot
12.2016 - 09.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
MBA - Human Resources Development
Osmanina University
Hyderabad, India04.2015
Skills
- Logistical Planning
- Administrative Management
- Record Preparation
- New Employee Orientations
- Administrative Leadership
- Customer Service Understanding
- Quickbooks
- Data Evaluation
- File Organization
- Customer Relations
- Business Operations Knowledge
- Privacy Compliance
- Database Coordination
- Front Desk Management
- Call Management
- Microsoft Office Suite
- Sales Expertise
- Product Promotion
- Conflict Resolution
- Spreadsheets
Personal Details
Can legally work in the United States., Will provide professional reference., Valid Driving license
Academic Qualification
MBA (Finance) from Osmania University, Hyderabad, India.
Languages
Hindi
Native or Bilingual
Timeline
Office Manager
Asta CRS
12.2019 - 01.2022
Accounts and Administrative Executive
Capital Homecare.
05.2018 - Current
Administrative Associate and Sales In charge
Primerx Inc.
09.2017 - 05.2018
Customer Service and Sales Associate
The Home Depot
12.2016 - 09.2017
MBA - Human Resources Development
Osmanina University
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