Grace Tan

• Operational Re-design:
  Led a review of the organization chart, defining key roles and implementing a RACI framework for enhanced communication across sales, marketing, and IT. Reduced product development errors by 20% in six months, and streamlined operations through cross-functional integration, resulting in a sustainable business model and a headcount reduction of four.
• Strategic Partnerships:
  Spent three months in the USA building partnerships with tech system integrators, accelerator programs, and potential collaborators, setting the foundation for market expansion and new business opportunities.
• Sales Team Success:
  Developed sales targets and a structured review process, implementing standardized weekly reviews that flagged 10% more issues for timely decisions and action.
• Cross-functional Leadership:
  Mobilized teams to align KPIs and standardize reporting, improving transparency in management reviews and enabling better risk management, progress tracking, and achievement recognition.
• Scalability and Growth:
  Streamlined reporting systems to track product development, ensuring readiness and continuous improvement, while supporting business growth and aligning milestones with customer needs.

Chief of Staff to Chief Sustainability Officer (Client-Facing)

• Support the establishment of the sustainability department during a lean resource crisis, navigating with a three-person team and implementing governance and project management methodologies.
• Project Completion Success:
  Applied project selection criteria for 58 projects, resulting in a 43% on-time completion rate despite strategic shifts and resource constraints.
• China Sustainability Report Launch:
  Successfully launched the 1st China Sustainability Report with a remote and on-site team of six, distributing it through multiple media channels.
• Skillset Assessment Development:
  Developed a Skillset Assessment Model to identify skill gaps, facilitating targeted training within an incubator environment and enhancing communication efficiency and team morale.
• KPI Targets:
  Exceeded nine KPI targets for North Asia turnover and fostered regional unity through leadership in North Asia Community Building Initiatives.
• Ecosystem Expansion Initiatives:
  Initiated and led discussions to clear partnerships aimed at expanding the external ecosystem, utilizing ADKAR assessments to drive readiness for change on key sustainability topics.

• Program Transition & Change Management: Supported Accenture's team in tracking program status and strategizing the consultants’ exit from the LeAP program, enabling the in-house team to rebuild the program for long-term sustainability.
• ADKAR Framework Development: Created the ADKAR Change Management Framework within two months to guide playbook deployment, ensuring alignment with the LeAP program's overall strategy and readiness assessments.
• Digital Capabilities Enhancement: Led the development of a knowledge resource database, story bank, and case studies for E-COM COE, strengthening digital capabilities and empowering the business ecosystem through effective change management.
• HR Engagement Initiatives: Designed a three-month employee engagement initiative as part of the HR Transformation Champions’ network, enhancing engagement and supporting organizational transformation efforts.

• Market Entry Leadership:
  Collaborated with the Group CEO to spearhead the family's investment in Guidercare, successfully launching the company from scratch and establishing operations, licensing, and stakeholder engagement in the SEA market.
• HealthTech Solution Delivery:
  Pitched to interested stakeholders and secured collaborative partnerships to deliver health tech solutions across Singapore, Malaysia, and Indonesia, focusing on transforming lives through technology and social impact.
• Business Development Execution:
  Led business development initiatives for the SG/MY/ID markets by conducting market research, customer validation testing, and strategizing change/project plans to effectively secure customers.
• POC Project Advisory Support:
  Assisted the Group CEO in early-stage proof-of-concept project advisory and overall budget management, ensuring alignment with strategic objectives.
• Remote Team Management:
  Managed remote product teams in China and Taiwan to prototype healthcare solutions tailored for Malaysian and Indonesian projects, ensuring timely delivery and alignment with market needs.
• CSR Project Implementation:
  Implemented a corporate social responsibility project with two Singapore nursing homes, benefiting 50-100 elderly individuals through the digital adoption of healthcare monitoring solutions.
• Bilingual Client Relations Management:
  Acted as a bilingual translator for client relations management, enhancing communication between Sales and IT teams in Taiwan to ensure overseas customer success and satisfaction.

• Strategic Initiative Leadership:
  Led a $10M+ digital business transformation initiative, overseeing the successful roll-out of an ERP system that streamlined operations.
• Lean Six Sigma Implementation:
  Utilized Lean Six Sigma frameworks to identify root causes of invoice payment delays due to sales order processing errors, resulting in total annual savings of over $172K and an estimated 5,000 hours saved across multiple departments, including billing, customer service, and finance.
• Business Impact Enhancement:
  Improved customer communications regarding invoice discrepancies, leading to a higher Net Promoter Score (NPS) and enhanced on-time payments in subsequent months.
• Centralized System Implementation:
  Developed and implemented a centralized system that connected SAMEA, EUROPE, and US operations, achieving 30%-50% operational savings by eliminating manual reporting and enhancing transparency in sales and financial reporting.
• Team Coaching and Development:
  Coached a team of 4 super users and trained a total team of 20 in the Shared Service Center (SSC), developing project management skills to ensure successful delivery of key ERP roll-out objectives.
• Stakeholder Communication Strategy:
  Developed and executed comprehensive communication plans with key stakeholders across various business functions to identify requirements, mitigate risks, address country-specific processes (e.g., BYD non-standard processes), and ensure timely delivery.

• Project Leadership: Successfully delivered a diverse portfolio of finance projects valued between $500K and $5M in a Shared Services Center, including key initiatives such as MEA VAT and Accesspay for payments automation.
• Efficiency Improvement: Achieved significant time savings of 0.5 to 4 headcount per project, resulting in annual financial benefits of up to $1M while fostering a culture of innovation and learning.
• Methodological Expertise: Implemented PMP methodology to manage multiple projects, leveraging tools like Kanban boards and MS Project for effective progress tracking and issue escalation.
• Coaching & Development: Coached and trained project teams (2-5 members) on standardized templates and structures, enhancing team capabilities and promoting continuous improvement.
• Process Optimization: Developed and modified existing processes using MS Visio, significantly enhancing project execution efficiency.
• Global Collaboration: Proven track record of delivering results across 26 countries within a complex matrix environment, ensuring successful alignment and cultural adaptability.

• Tool Launch and Management:
  Successfully launched, managed, and delivered the Moreton Smith Collection Tool across South East Asia within a six-month timeframe.
• Stakeholder Engagement:
  Collaborated with regional teams to gather data, analyze feedback, and develop comprehensive communication and training materials for internal stakeholders.
• Integration Success:
  Achieved a 95% synchronization success rate across three core systems: JDE, CDH, and Moreton Smith, ensuring seamless integration and operational efficiency.

• Credit Management Oversight:
  Managed credit management, collections, cash application, and account reconciliation for Australia & New Zealand, ensuring smooth operations.
• Process Improvement Leadership:
  Led an 8-week project in Melbourne, Australia, to analyze and enhance processes, improving efficiency and documentation.
• Strategic Collection Execution:
  Managed collections for key customers, resolving issues quickly to consistently meet targets.
• Performance Excellence:
  Achieved 90%-95% performance targets and kept accounts over 90 days at 20% or less in Australia, with zero accounts over 90 days in New Zealand.
• Risk Assessment Implementation:
  Evaluated customer risk using D&B reports, escalating high-risk profiles for mitigation.

• Staff Management and Training:
  Managed and trained a team of 10-15 staff on accounts receivables guidelines, credit policies, accounting concepts, and the creation of debit/credit notes, ensuring adherence to procedures and timely follow-up on open accounts.
• Policy Modification and Implementation:
  Modified and implemented the accounts receivables credit policy to enhance company cash flow and mitigate financial risk, leading to improved operational efficiency.
• Credit Policy Management:
  Managed credit policies for various customers through comprehensive credit analysis, monitoring payment histories, and maintaining an accounts receivables aging schedule to assess risk.
• Significant Reduction in Past Due Accounts:
  Achieved an 80% reduction in total past due accounts receivable over 6-12 months, eliminating the need for external support from Taiwan for collections, a first for the company.
• Discrepancy Resolution:
  Investigated a consistently past due account, uncovering a payment discrepancy due to differing recorded payment terms. Resolved the issue by providing documentation of agreed-upon terms, ensuring customer compliance.
• Effective Communication:
  Fostered communication at all levels within the organization, including senior staff and vendors, by scheduling regular account update meetings to address issues, resolve invoice discrepancies, and analyze reconciliation reports.

• Project Launch Support:
  Assisted in launching two new projects by providing accurate pricing calculations and maintaining price files, effectively minimizing errors in the pricing process.
• Cross-Departmental Coordination:
  Coordinated project and business case analysis efforts across various departments to gather and document requirements, define process flows, and create detailed specifications.
• Documentation and Communication System:
  Established a systematic approach for documentation, communication, and review of internal and external comparative price data, enhancing overall project efficiency.
• Pricing Logic Visualization:
  Outlined the pricing logic in SAP using Microsoft Visio, facilitating a clear understanding for team members on how pricing affected the entire process flow.
• Client Relations Management:
  Managed client relations for the Sony project, providing an effective Return Merchandise Authorization (RMA) flow that promoted timely shipping, reduced costs, and improved order turnaround time.